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Simon Glassman
(Glassman, Simon)
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Computer Telephony Integration
by Simon Glassman
, Paul Lee, Eirwen Nichols
ISBN 9781898972051 (978-1-898972-05-1)
Softcover, Ovum Ltd
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Computer Telephony Integration: from Call Centre to Desktop (Ovum Report)
by David Bradshaw, Simon Glassman
, Mary Ann O'Loughlin, Madan Sheina
ISBN 9781898972174 (978-1-898972-17-4)
Softcover, Ovum Ltd, 1997
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Voice Processing: Business Opportunities In Computing And Telephony
by David Bradshaw, Simon Glassman
ISBN 9781898972211 (978-1-898972-21-1)
Softcover, Ovum Ltd, 1996
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