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Real Bergevin
(Bergevin, Real)
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English
23 Steps to an Effective Call Centre: A Complete Model of Call Centre Operations to Assist Businesses in Reaching Their Goals
ISBN 9780968749203 (978-0-9687492-0-3)
Softcover, NuComm Solutions, Inc., 2000
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Call Centers For Dummies
by Real Bergevin
, Afshan Kinder, Winston Siegel, Bruce Simpson
ISBN 9780470677438 (978-0-470-67743-8)
Softcover, For Dummies, 2010
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German
Call Center für Dummies (German Edition)
ISBN 9783527703395 (978-3-527-70339-5)
Softcover, Wiley-VCH, 2007
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