Peter Hernon (Hernon, Peter)

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8.4
8.4
ISBN 9780671580742 
Audio Cassette, Audioworks, 1999
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Academic Librarians as Emotionally Intelligent Leaders
Academic Library Use of Ntis: Suggestions for Services and Core Collections
Delivering Satisfaction and Service Quality
Engaging in Evaluation and Assessment Research
Higher Education Outcomes Assessment for the Twenty-First Century
Listening to the Customer
Microcomputer Software Analysis for Performing Statistical Analysis (Information Management Policy & Services)
Microforms and Government Information
Revisiting Outcomes Assessment in Higher Education
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