Mona J Fitzsimmons (Mona J. Fitzsimmons)

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• 
  MP Service Management with student CD with Service Model CD
  

  by James A Fitzsimmons, Mona J Fitzsimmons

  ISBN 9780072959581 (978-0-07-295958-1)
  Hardcover, McGraw-Hill/Irwin, 2003

  
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  • MP Service Management with student CD with Service Model CD: ISBN 9780072959581 (978-0-07-295958-1)
    Hardcover, McGraw-Hill/Irwin, 2003
• 
  New Service Development: Creating Memorable Experiences
  

  by James A Fitzsimmons, Mona J Fitzsimmons

  ISBN 9780761917427 (978-0-7619-1742-7)
  Softcover, SAGE Publications, Inc, 1999

  
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  More editions of New Service Development: Creating Memorable Experiences:

  • New Service Development: Creating Memorable Experiences: ISBN 9780761917410 (978-0-7619-1741-0)
    Hardcover, SAGE Publications, Inc, 1999
  • New Service Development: Creating Memorable Experiences: ISBN 9780761917427 (978-0-7619-1742-7)
    Softcover, SAGE Publications, Inc, 1999
• 
  Service Management
  

  by James A Fitzsimmons, Mona J Fitzsimmons

  ISBN 9780073377834 (978-0-07-337783-4)
  Hardcover, McGraw-Hill College, 2008

  
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  • Service Management: ISBN 9780071216432 (978-0-07-121643-2)
    Softcover, McGraw-Hill Education (ISE Editions), 2003
  • Service Management: ISBN 9780073377834 (978-0-07-337783-4)
    Hardcover, McGraw-Hill College, 2008
• 
  Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)
  

  by James A Fitzsimmons, Mona J Fitzsimmons

  ISBN 9780070212176 (978-0-07-021217-6)
  Hardcover, McGraw-Hill College, 1994

  
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  • Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT): ISBN 9780070212176 (978-0-07-021217-6)
    Hardcover, McGraw-Hill College, 1994
• 
  Service Management: Operations, Strategy, and Information Technology
  

  by James A Fitzsimmons, Mona J Fitzsimmons

  ISBN 9780071214575 (978-0-07-121457-5)
  Hardcover, Irwin Professional Pub, 2004

  
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  • Service Management: Operations, Strategy, and Information Technology: ISBN 9780072823738 (978-0-07-282373-8)
    Hardcover, Irwin Professional Pub, 2004
  • Service Management: Operations, Strategy, and Information Technology: ISBN 9780070217607 (978-0-07-021760-7)
    Hardcover, Mcgraw-Hill College, 1997
  • Service Management: Operations, Strategy, and Information Technology: ISBN 9780071214575 (978-0-07-121457-5)
    Hardcover, Irwin Professional Pub, 2004
• 
  Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package
  

  by James A Fitzsimmons, Mona J Fitzsimmons

  ISBN 9780072424195 (978-0-07-242419-5)
  Hardcover, McGraw-Hill/Irwin, 2000

  
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  • Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Package: ISBN 9780072424195 (978-0-07-242419-5)
    Hardcover, McGraw-Hill/Irwin, 2000
• 
  Service Management w/ Student CD-Rom
  

  by James A Fitzsimmons, Mona J Fitzsimmons

  ISBN 9780072868203 (978-0-07-286820-3)
  Hardcover, Irwin Professional Pub, 2003

  
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  More editions of Service Management w/ Student CD-Rom:

  • Service Management w/ Student CD-Rom: ISBN 9780072868203 (978-0-07-286820-3)
    Hardcover, Irwin Professional Pub, 2003