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Laurence Osterwise
(Osterwise, Laurence)
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The Quality Journey: How Winning the Baldridge Sparked the Remaking of IBM
by Joseph H. Boyett, Stephen Schwartz, Laurence Osterwise
, Roy Bauer
ISBN 9780525936596 (978-0-525-93659-6)
Hardcover, Dutton, 1993
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