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Ko de Ruyter
(Ko De Ruyter)
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Cases in Call Center Management
ISBN 9788179924426 (978-81-7992-442-6)
Softcover, Jaico Publishing House, 2006
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Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business Series)
ISBN 9781557533425 (978-1-55753-342-5)
Softcover, Purdue University Press, 2004
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Dissatisfaction management: A study into the use of consumer dissatisfaction as a source of management information by organizations
ISBN 9789051893045 (978-90-5189-304-5)
Hardcover, Uitgeverij Lemma Bv
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