Peppard, Joe Peppard, Joe

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Customer Relationship Management: Perspectives from The Marketplace

Customer Relationship Management: Perspectives from The Marketplace

ISBN 9780750656771

Hardcover, Routledge, 2002

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Essence of Business Process Re-Engineering, The

Essence of Business Process Re-Engineering, The

ISBN 9780133107074

Paperback, Pearson P T R, 1995

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Services Management: AND Essence of Business Process Re-engineering: An Integrated Approach

Services Management: AND Essence of Business Process Re-engineering: An Integrated Approach

ISBN 9781405839594

Paperback, Financial Times/ Prentice Hall, 2006

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Strategic Planning for Information Systems (John Wiley Series in Information Systems)

Strategic Planning for Information Systems (John Wiley Series in Information Systems)

ISBN 9780470841471

Hardcover, Wiley, 2002

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The Strategic Management of Information Systems: Building a Digital Strategy

The Strategic Management of Information Systems: Building a Digital Strategy

ISBN 9780470034675

Paperback, Wiley, 2016

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