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Jill Applegate
(Applegate, Jill)
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101 Activities for Delivering Knock Your Socks Off Service
by Performance Research Associates, Ann Thomas, Jill Applegate
ISBN 9780814415887 (978-0-8144-1588-7)
Softcover, AMACOM, 2009
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101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
by Ann Thomas, Jill Applegate
ISBN 9780814414446 (978-0-8144-1444-6)
Softcover, AMACOM, 2009
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Pay Attention!
by Ann Thomas, Jill Applegate
ISBN 9780470563557 (978-0-470-56355-7)
Hardcover, Wiley, 2010
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