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› Find signed collectible books: 'The Customer Service Training Tool Kit: 60 Activities for Delivering Super Service to Customers'
› Find signed collectible books: 'The Customer Service Training Tool Kit: 60 Training Activities for Customer Service Trainers'
› Find signed collectible books: 'OPEN-Question Selling: Unlock Your Customer's Needs to Close the Sale... by Knowing What to Ask and When to Ask It'
› Find signed collectible books: 'Pillars of Success'
› Find signed collectible books: 'Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded'
› Find signed collectible books: 'The Winner's Attitude: Using the Switch Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work: Using the ... People and Get the Best Out of Any S'