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Jacques Horovitz (Horovitz, Jacques)
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English
Beyond Traditional Marketing: Innovations in Marketing Practiceby Kamran Kashani, Jean-Pierre Jeannet, Jacques Horovitz , Sean Meehan, Adrian Ryans, Dominique Turpin, John WalshISBN 9780470011461 (978-0-470-01146-1)
Softcover, Wiley, 2005
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A Dream With a Deadline: Turning Strategy Into Actionby Jacques Horovitz , Anne-Valerie Ohlsson-CorbozISBN 9780273708681 (978-0-273-70868-1)
Hardcover, Trans-Atlantic Publications, Inc., 2007
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How to Win Customers: Using Customer Service for a Competitive Edgeby Jacques HorovitzISBN 9780273032885 (978-0-273-03288-5)
Softcover, Financial Times Management, 1991
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Seven Secrets of Service Strategyby Jacques HorovitzISBN 9780273635772 (978-0-273-63577-2)
Hardcover, Ft Pr, 2000
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Top Management Control in Europeby Jacques HorovitzISBN 9780312809089 (978-0-312-80908-9)
Hardcover, Palgrave Macmillan, 1980
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Total Customer Satisfaction: A Strategic Approach (Financial Times Series)by Jacques Horovitz And M JurgensISBN 9780273034476 (978-0-273-03447-6)
Softcover, Pitman, 1992
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Total Customer Satisfaction: Putting the World's Best Programs to Work (Financial Times)by Jacques Horovitz , Michele Jurgens PanakISBN 9780786301089 (978-0-7863-0108-9)
Hardcover, Irwin Professional Pub, 1994
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Winning Ways: Achieving Zero-Defect Serviceby Jacques HorovitzISBN 9780915299782 (978-0-915299-78-2)
Hardcover, Productivity Pr, 1990
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French
L’entreprise humaniste. Le management par les valeurs (Actu'Web)by Jacques HorovitzISBN 9782729877361 (978-2-7298-7736-1)
Softcover, ELLIPSES, 2013
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German
Die sieben Geheimnisse erfolgreicher Service-Strategien.by Jacques HorovitzISBN 9783827270191 (978-3-8272-7019-1)
Softcover, Financial Times Prent./D, 2000
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