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Gillian Shapiro
(Shapiro, Gillian)
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E-Quality: Bridging the Total Quality Involvement Gap
by Gillian Shapiro
, Paul Levy, Swasti Mitter
ISBN 9781898723127 (978-1-898723-12-7)
Softcover, Liverpool University Press, 1996
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Equality and Quality: Identifying Strategies for Bridging the TQM Involvement Gap (Business School Occasional Paper)
by Gillian Shapiro
, Paul Levy
ISBN 9781871966329 (978-1-871966-32-9)
Softcover, University of Brighton, 1994
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Equality Driven Total Quality
by Gillian Shapiro
, Sarah Austin
ISBN 9781871966435 (978-1-871966-43-5)
Hardcover, University of Brighton, 1996
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