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Christopher W.L. Hart
(Hart, Christopher W.L.)
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Extraordinary Guarantees: A New Way to Build Quality Throughout Your Company & Ensure Satisfaction for Your Customers
ISBN 9780814450642 (978-0-8144-5064-2)
Hardcover, Amacom Books, 1993
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Strategic Hotel/Motel Marketing
ISBN 9780866120319 (978-0-86612-031-9)
Hardcover, Educational Inst of the Amer Hotel, 1986
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