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Call Center Management.
ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
ICMI's Pocket Guide to Call Center Management Terms
Call Center Leadership and Business Management Handbook and Study Guide
Call Center Operations Management Handbook and Study Guide
Call Center People Management Handbook and Study Guide
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (2nd Edition)
Call Center Customer Relationship Management Handbook and Study Guide
Call Center Forecasting and Scheduling : The Best of Call Center Management Review
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