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The Foolproof Foodservice Selection System: The Complete Manual for Creating a Quality Staff
The Foolproof Foodservice Selection System: The Complete Manual for Creating a Quality Staff
ISBN 9780471574316 
Paperback, John Wiley & Sons, 1993
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Cashing In on Complaints: Turning Disappointed Diners Into Gold
Cashing In on Complaints: Turning Disappointed Diners Into Gold
ISBN 9780965626217 
Paperback, Hospitality Masters Press, 1997
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Home Remedies:A House Call From The Restaurant Doctor
Home Remedies:A House Call From The Restaurant Doctor
ISBN 9780965626279 
Paperback, Hospitality Masters Press, 2000
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Restaurant Basics: Why Guests Don't Come Back...and What You Can Do About It
Restaurant Basics: Why Guests Don't Come Back...and What You Can Do About It
ISBN 9780471551744 
Hardcover, Wiley, 1992
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From Turnover to Teamwork: How to Build and Retain a Customer-Oriented Foodservice Staff
From Turnover to Teamwork: How to Build and Retain a Customer-Oriented Foodservice Staff
ISBN 9780471590774 
Hardcover, Wiley, 1994
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50 Proven Ways to Build More Profitable Menus
50 Proven Ways to Build More Profitable Menus
ISBN 9780965626248 
Mass Market Paperback, Hospitality Masters Press, 1997
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There's GOT to be an easier way to run a business: How to have a successful company -- and a life!
There's GOT to be an easier way to run a business: How to have a successful company -- and a life!
ISBN 9780965626262 
Paperback, Hospitality Masters Press, 1999
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Guest-Based Marketing: How to Increase Restaurant Sales Without Breaking Your Budget
Guest-Based Marketing: How to Increase Restaurant Sales Without Breaking Your Budget
ISBN 9780471153948 
Hardcover, Wiley, 1997
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50 tips to improve your tips: The service pro's guide to delighting diners
50 tips to improve your tips: The service pro's guide to delighting diners
ISBN 9780965626224 
Paperback, Hospitality Masters Press, 1997
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