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Managing Yourself: A Competence Approach to Supervisory Management (In Charge)
ISBN 9780631209256
Paperback, Wiley-Blackwell, 1998
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In Charge of Customer Satisfaction
ISBN 9780631200871
Paperback, Wiley-Blackwell, 1997
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Managing People: A Competence Approach to Supervisory Management (In Charge)
ISBN 9780631209232
Paperback, Wiley-Blackwell, 1998
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