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› Find signed collectible books: 'Attracting, Educating, and Serving Remote Users Through the Web: A How to Do It Manual for Librarians'
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› Find signed collectible books: 'Basic Reference Sources: A Self-Study Manual'
First published in 1971, with 20,000 copies sold, this is a self-paced introduction to general reference/information sources. The new fourth edition brings information about the sources up to date as of late 1988, adding or deleting some titles where appropriate. [via]
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› Find signed collectible books: 'Business Information: How to Find It, How to Use It'
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› Find signed collectible books: 'Chat Reference: A Guide to Live Virtual Reference Services'
How does one start a virtual reference service? What types of software are available? This comprehensive guide to live virtual services answers these and other questions. Intended as a blueprint, the book is designed to lead the reader through the many decisions and considerations involved in setting up a real-time reference service. Acclaimed expert Jana Smith Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues, such as staffing, training, and administration. Complete with five case studies from successful real-time reference services, this guide provides readers with a better understanding of real-time reference and an ability to make educated decisions on what's best for their library and their patrons. [via]
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› Find signed collectible books: 'Conducting the Reference Interview: A How-To-Do-It Manual for Librarians'
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› Find signed collectible books: 'Dealing With an International Clientele'
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› Find signed collectible books: 'Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries'
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› Find signed collectible books: 'Digital Reference Service in the New Milennium: Planning, Management, and Evaluation'
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› Find signed collectible books: 'Digital Versus Non-Digital Reference: Ask a Librarian Online and Offline'
Compare and contrast library reference models and more consumer-oriented models!
Digital versus Non-Digital Reference: Ask A Librarian Online and Offline analyzes the quality of commercial Ask A Librarian (AskA) and tutorial services and how they compare to traditional library services. Edited by Jessamyn Westproprietor of librarian.net and the hippest ex-librarian on the Web according to Wired magazinethe book looks at library models and more consumer-oriented models, examining a variety of services that range from Ask Jeeves® and Google Answers to your own reference desk and Web e-mail reference forms. Academic librarians and information specialists share their experiencesgood and badin starting, assessing, or ending AskA services and in working with collaborative reference tools and outsourcing reference services, and discuss the highs and lows of dealing with individual online services.
Digital versus Non-Digital Reference: Ask A Librarian Online and Offline chronicles the experiences and interactions of librarians with digital reference, including case studies, how-to guides, and philosophical essays. The books contributors discuss their concerns about using the Internet as not only a reference tool but as a reference medium that most libraries find inevitable to some degree. Topics include the political ramifications of offsite or outsourced reference, the truth behind the assertion that its all available online, cultural and/or language barriers to text-based reference services, and patrons experiences with reference tools, from a librarians perspective.
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› Find signed collectible books: 'Evaluating Reference Services: A Practical Guide'
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› Find signed collectible books: 'Going Live: Starting and Running a Virtual Reference Service'
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› Find signed collectible books: 'Guide to Reference Books'
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› Find signed collectible books: 'Introduction to Reference Sources in the Health Sciences'
Now, after almost a decade , a new edition of the standard guide to health science sources is available for students, librarians, and health professionals. Prepared under the auspices of the Medical Library Association, this completely updated and comprehensive fourth edition discusses the various kinds of bibliographic and information sources, their use in health sciences, and provides a comparative approach to major tools and their use. Individual chapters cover: organization of reference collections; bibliographic sources for monographs and periodicals; indexing and abstracting resources; U.S. government documents and technical reports; conferences, reviews, and translations; dictionaries, terminology, and thesauri; handbooks and manuals; drug information sources; consumer health, medical, and health statistics; directories and biographical sources; history sources; and grant sources. This new edition also emphasizes the growth of electronic resources and how they are used with print sources. [via]
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› Find signed collectible books: 'Introduction to Reference Work'
Basic Information Services, Volume I of Introduction to Reference Work, explains the essential reference processes and sources in todays libraries. It is a tool for understanding and mastering fundamental reference forms - online, in print, and elsewhere. This eighth edition is completely rewritten to reflect the radical changes library science has undergone since the advent of widely available electronic databases and the Internet. [via]
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› Find signed collectible books: 'Keeping Current: Advanced Internet Strategies to Meet Librarian and Patron Needs'
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› Find signed collectible books: 'Library Web Sites: Creating Online Collections and Services'
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› Find signed collectible books: 'Magic & Hypersystems: Constructing the Information-Sharing Library'
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› Find signed collectible books: 'Managing the Reference Collection'
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› Find signed collectible books: 'Online Community Information: Creating a Nexus at Your Library'
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› Find signed collectible books: 'Puzzles and Essays from "the Exchange": Tricky Reference Questions'
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› Find signed collectible books: 'Reference and Information Services: An Introduction'
Thoroughly revised and expanded to reflect current developments in the field, this text is designed to provide the beginning student of library and information science with an overview of the most important tools for general reference work and the concepts and theory behind today's reference services. The 21 chapters are divided into two parts. The first 11 chapters deal with concepts and theory and are topical. They cover such areas as ethical aspects of reference services, reference interview, the principles and goals of library instruction, bibliographic control and search strategies, training and continuing education for reference staff, the evaluation of reference services, and the management of these services. In many cases, specific applications in different types of libraries are pointed out. Expanded coverage of electronic reference service is provided by two full chapters devoted to basic principles and current trends in this area. A separate chapter covers unique approaches to reference service for special groups. Part 2 describes the general principles and sources for selecting and evaluating reference tools and the principles for building a reference collection. The remaining chapters discuss the characteristics and uses of particular types of reference tools. This new edition describes a greater number of titles of each type as well as the formulation of strategies for the effective use of specific sources or groups of sources. Scenarios in particular library settings conclude each chapter, offering realistic reference questions and appropriate search strategies. Throughout the text, boxes are used to highlight specific issues, concepts and search strategies that underlie contemporary reference services. Selected important sources for further reading are listed at the end of each chapter. This text presents the essential theory and practical knowledge necessary for an initial reference course. Its broad scope and organisational clarity should benefit students and practitioners alike. [via]
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› Find signed collectible books: 'Reference And Information Services: An Introduction'
Thoroughly revised and expanded to reflect current developments in the field, this text is designed to provide the beginning student of library and information science with an overview of the most important tools for general reference work and the concepts and theory behind today's reference services. The 21 chapters are divided into two parts. The first 11 chapters deal with concepts and theory and are topical. They cover such areas as ethical aspects of reference services, reference interview, the principles and goals of library instruction, bibliographic control and search strategies, training and continuing education for reference staff, the evaluation of reference services, and the management of these services. In many cases, specific applications in different types of libraries are pointed out. Expanded coverage of electronic reference service is provided by two full chapters devoted to basic principles and current trends in this area. A separate chapter covers unique approaches to reference service for special groups. Part 2 describes the general principles and sources for selecting and evaluating reference tools and the principles for building a reference collection. The remaining chapters discuss the characteristics and uses of particular types of reference tools. This new edition describes a greater number of titles of each type as well as the formulation of strategies for the effective use of specific sources or groups of sources. Scenarios in particular library settings conclude each chapter, offering realistic reference questions and appropriate search strategies. Throughout the text, boxes are used to highlight specific issues, concepts and search strategies that underlie contemporary reference services. Selected important sources for further reading are listed at the end of each chapter. This text presents the essential theory and practical knowledge necessary for an initial reference course. Its broad scope and organizational clarity should benefit students and practitioners alike. [via]
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› Find signed collectible books: 'The Reference Interview As a Creative Art'
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› Find signed collectible books: 'Reference Interviews, Questions, and Materials'
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› Find signed collectible books: 'Reference Librarianship: Notes from the Trenches'
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› Find signed collectible books: 'Rethinking Reference in Academic Libraries the Proceedings and Process'
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› Find signed collectible books: 'The Social Sciences: A Cross-Disciplinary Guide to Selected Sources'
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› Find signed collectible books: 'Virtually Yours: Models for Managing Electronic Resources and Services Proceedings of the Joint Reference and User Services Association and Association for Library c'
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