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books tagged “Customer service”
- 21 Dog Years : A Cube Dweller's Tale
by Mike Daisey
Hardcover, Simon & Schuster, ISBN 0743225805 (0-7432-2580-5) - Art of Money Getting
by Phineas Taylor Barnum
Softcover, ReadHowYouWant.com, Limited, ISBN 1425017266 (1-4250-1726-6)More editions of Art of Money Getting:
- At America's Service: How Corporations Can Revolutionize the Way They Treat Their Customers
by Karl Albrecht
Hardcover, McGraw-Hill, ISBN 1556230958 (1-55623-095-8) - At America's Service: How Your Company Can Join the Customer Service Revolution
by Karl Albrecht
Softcover, Grand Central Publishing, ISBN 0446393169 (0-446-39316-9) -
Be Our Guest: Perfecting the Art of Customer Service
by Disney Institute, Michael D. Eisner
Softcover, Hyperion Books, ISBN 0786853948 (0-7868-5394-8)More editions of Be Our Guest: Perfecting the Art of Customer Service:
- Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers
by Jeffrey F. Rayport, Bernard J. Jaworski
Hardcover, Perseus Distribution Services, ISBN 0875848672 (0-87584-867-2) - The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers
by Peggy Carlaw, Vasudha Kathleen Deming
Softcover, McGraw-Hill, ISBN 0070779740 (0-07-077974-0) - The Big Moo: Stop Trying to Be Perfect And Start Being Remarkable
by Seth Godin
Hardcover, Penguin Group USA, ISBN 1591841038 (1-59184-103-8) - Capturing Customers: How to Target the Hottest Markets of the 90's
by Rebecca Piirto, Peter Francese
Softcover, McGraw-Hill, ISBN 093688911X (0-936889-11-X) - Cluetrain Manifesto: The End of Business As Usual
by Rick Levine, Christopher Locke
Softcover, FT.com, ISBN 0273650238 (0-273-65023-8) - The Cluetrain Manifesto: The End of Business As Usual
by David Weinberger, Christopher Locke, Rick Levine, Doc Searls
Softcover, Basic Books, ISBN 0738204315 (0-7382-0431-5)More editions of The Cluetrain Manifesto: The End of Business As Usual:
- Coaching Knock Your Socks Off Service
by Ron Zemke, Kristin Anderson
Softcover, Amacom Books, ISBN 0814479359 (0-8144-7935-9) - Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force
by Ben McConnell, Jackie Huba
Softcover, Kaplan Business, ISBN 1419597213 (1-4195-9721-3)More editions of Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force:
- Creating The Customer-driven Library: Building On The Bookstore Model
by Jeannette A. Woodward
Softcover, Amer Library Assn, ISBN 0838908888 (0-8389-0888-8) - Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage
by Richard Whiteley, Diane Hessan
Softcover, Perseus Books Group, ISBN 0201154935 (0-201-15493-5)More editions of Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage:
- Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day
by Michael D. Basch
Softcover, Pearson P T R, ISBN 0131303201 (0-13-130320-1)More editions of Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day:
- Customer Mania!: It's Never Too Late To Build A Customer-focused Company
by Ken Blanchard, Jim Ballard, Frederic E. Finch
Hardcover, Simon & Schuster, ISBN 0743270282 (0-7432-7028-2) - Customer Service: A How-To-Do-It Manual for Librarians
by Suzanne Walters
Softcover, Neal Schuman Pub, ISBN 155570137X (1-55570-137-X) - Customer Service Excellence: A Concise Guide for Librarians
by Darlene E. Weingand
Softcover, Amer Library Assn, ISBN 0838906893 (0-8389-0689-3) - Customer Service for Dummies
by Keith Bailey, Karen Leland
Softcover, John Wiley & Sons Inc, ISBN 1568843917 (1-56884-391-7)More editions of Customer Service for Dummies:
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Customers for Life: How to Turn That One-Time Buyer into a Customer for Life
by Paul B. Brown, Carl Sewell
Hardcover, Bantam Dell Pub Group, ISBN 0385415036 (0-385-41503-6) - Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer
by Paul B. Brown, Carl Sewell
Softcover, Doubleday, ISBN 0385504454 (0-385-50445-4)More editions of Customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer:
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Delivering Knock Your Socks Off Service
by Ron Zemke, Kristin Anderson
Softcover, Amacom Books, ISBN 081440765X (0-8144-0765-X) - Delivering Quality Service: Balancing Customer Perceptions and Expectations
by Leonard L. Berry, A. Parasuraman, Valarie A. Zeithaml
Hardcover, Free Pr, ISBN 0029357012 (0-02-935701-2) - Effective Customer Service: Ten Steps for Technical Professions
by David L. Goetsch, Stanley B. Davis
Softcover, Prentice Hall, ISBN 0130485292 (0-13-048529-2) - The Experience Economy: Work Is Theater & Every Business a Stage
by B. Joseph Pine, James H. Gilmore
Hardcover, Perseus Distribution Services, ISBN 0875848192 (0-87584-819-2) - Fish Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life
by John Christensen, Harry Paul, Philip Strand, Stephen C. Lundin
Hardcover, Hyperion Books, ISBN 0786868686 (0-7868-6868-6) - Fish!: A Remarkable Way to Boost Morale and Improve Results
by Stephen Lundin
Hardcover, Hyperion Books, ISBN 0786868813 (0-7868-6881-3) -
Fish!: A Remarkable Way to Boost Morale and Improve Results
by John Christensen, Harry Paul, Stephen Lundin
Hardcover, Hyperion Books, ISBN 0786866020 (0-7868-6602-0)More editions of Fish!: A Remarkable Way to Boost Morale and Improve Results:
- Fish! Sticks
by John Christensen, Stephen C. Lundin, Harry Paul
Hardcover, Hyperion Books, ISBN 0786868163 (0-7868-6816-3) - Five Star Service One Star Budget : How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred
by Michael Heppell
Softcover, Pearson Education Canada, ISBN 0273707922 (0-273-70792-2) -
Flawless Consulting: A Guide to Getting Your Expertise Used
by Peter Block, Janis Nowlan
Hardcover, John Wiley & Sons Inc, ISBN 0787948039 (0-7879-4803-9)More editions of Flawless Consulting: A Guide to Getting Your Expertise Used:
- The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary
by Mark Sanborn
Hardcover, Waterbrook Pr, ISBN 1578568323 (1-57856-832-3)More editions of The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary:
- Funeral Home Customer Service A-Z : Creating Exceptional Experiences for Today's Families
by Alan D. Wolfelt
Softcover, Companion Press, ISBN 1879651440 (1-879651-44-0) - Guts! : Companies That Blow the Doors off Business-as-Usual
by Kevin Freiberg, Jackie Freiberg
Hardcover, Doubleday Publishing, ISBN 0385509618 (0-385-50961-8) - How to Become a Rainmaker: The People Who Get and Keep Customers
by Jeffrey J. Fox
Hardcover, Hyperion Books, ISBN 0786865954 (0-7868-6595-4) - How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
by Jeffrey J. Fox
Softcover, Hyperion Books, ISBN 0786885122 (0-7868-8512-2) -
How to Win Customers and Keep Them for Life: Revised and Updated for the Digital Age
by Michael Leboeuf
Softcover, Berkley Pub Group, ISBN 0425175014 (0-425-17501-4) - If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
by Fred Lee
Softcover, Second River Healthcare, ISBN 0974386014 (0-9743860-1-4)More editions of If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently:
- Indispensable: How to Become the Company That Your Customers Can't Live Without
by Joe Calloway
Hardcover, John Wiley & Sons Inc, ISBN 0471703087 (0-471-70308-7) - Logistics And Supply Chain Management: Creating Value-Adding Networks
by Martin Christopher
Hardcover, Pearson P T R, ISBN 0273630490 (0-273-63049-0) - Logistics and Supply Chain Management: Strategies for Reducing Costs and Improving Services
by Martin Christopher
Hardcover, Financial Times, ISBN 0273034154 (0-273-03415-4) - Managing Customers As Investments: The Strategic Value Of Customers In The Long Run
by Donald R. Lehmann, Sunil Gupta
Hardcover, Wharton School Pub, ISBN 0131428950 (0-13-142895-0) - Mike Nelson's Mind over Matters
by Michael J. Nelson
Softcover, Harpercollins, ISBN 0060936142 (0-06-093614-2) - The Mind of the Customer: How Great Companies Like UPS, Lexus, and Nokia Have Reinvented the Sales Process To Accelerate Their Customers' Success
by Richard Hodge, Lou Schachter
Hardcover, McGraw-Hill, ISBN 0071470271 (0-07-147027-1) - Moments of Truth
by Jan Carlzon
Softcover, Harpercollins, ISBN 0060915803 (0-06-091580-3)More editions of Moments of Truth:
- The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
by Robert Spector, Patrick D. McCarthy
Softcover, John Wiley & Sons Inc, ISBN 0471161608 (0-471-16160-8)More editions of The Nordstrom Way: The Inside Story of America's #1 Customer Service Company:
- The Nordstrom Way To Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization
by Robert Spector, Patrick D. McCarthy
Softcover, John Wiley & Sons Inc, ISBN 0471702862 (0-471-70286-2) - Positively Outrageous Service
by T. Scott Gross
Softcover, General Publishing Company, Limited, ISBN 0942361407 (0-942361-40-7)More editions of Positively Outrageous Service:
- Positively Outrageous Service : How to Delight and Astound Your Customers and Win Them for Life
by T. Scott Gross
Softcover, Kaplan Publishing, ISBN 0793188237 (0-7931-8823-7) -
The Pursuit of Wow!: Every Person's Guide to Topsy-Turvy Times
by Tom Peters
Softcover, Random House Inc, ISBN 0679755551 (0-679-75555-1) -
Qbq!: The Question Behind the Question
by John G. Miller
Hardcover, Putnam Pub Group, ISBN 0399152334 (0-399-15233-4)More editions of Qbq!: The Question Behind the Question:
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Raving Fans: A Revolutionary Approach to Customer Service
by Ken Blanchard, Sheldon Bowles
Hardcover, William Morrow & Co, ISBN 0688123163 (0-688-12316-3) - Satisfaction: How Every Company Listens To The Voice Of The Customer
by Chris Denove, James D. Power
Hardcover, Penguin Group USA, ISBN 1591841097 (1-59184-109-7) - Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
by John R. Dijulius
Softcover, Amacom Books, ISBN 0814471714 (0-8144-7171-4) - Selling the Invisible: A Field Guide to Modern Marketing
by Harry Beckwith
Softcover, Cengage Learning College, ISBN 1587990660 (1-58799-066-0)More editions of Selling the Invisible: A Field Guide to Modern Marketing:
- The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
by James L. Heskett, Leonard A. Schlesinger, W. Earl Sasser
Hardcover, Simon & Schuster, ISBN 0684832569 (0-684-83256-9) -
Small Is the New Big: And 183 Other Riffs, Rants, and Remarkable Business Ideas
by Seth Godin
Hardcover, Penguin Group USA, ISBN 1591841267 (1-59184-126-7) - Supplier Management Handbook
by James L. Bossert
Hardcover, Asq Pr, ISBN 0873892844 (0-87389-284-4) - Technology and Customer Service: Profitable Relationship Building
by Paul R. Timm, Christopher G. Jones
Softcover, Prentice Hall, ISBN 0130989908 (0-13-098990-8) - Total Customer Service: The Ultimate Weapon
by William H. Davidow, Bro Uttal
Softcover, HarperCollins Canada, Limited, ISBN 0060920092 (0-06-092009-2) - Total Customer Service: The Ultimate Weapon A Six Point Plan for Giving Your Business the Competitive Edge in the 1990's
by William H. Davidow, Bro Uttal
Hardcover, Harpercollins, ISBN 0060161809 (0-06-016180-9) - Twenty Five Tips for Excellent Customer Service: An Action Plan for Service Success
by Ian Linton
Softcover, Trans-Atlantic Pubns, ISBN 0273609742 (0-273-60974-2) - Web Site Design With the Patron in Mind: A Step-By-Step Guide for Libraries
by Susanna Davidsen, Everyl Yankee
Softcover, Amer Library Assn, ISBN 0838908691 (0-8389-0869-1) - What Clients Love: A Field Guide to Growing Your Business
by Harry Beckwith
Hardcover, Grand Central Pub, ISBN 0446527556 (0-446-52755-6) - Zingerman's Guide To Giving Great Service
by Ari Weinzweig
Hardcover, Hyperion Books, ISBN 1401301436 (1-4013-0143-6)
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