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The Adult Learner: The Definitive Classic In Adult Education And Human Resource Development
by Richard A. Swanson, Malcolm S. Knowles, Ed Holton

ISBN 0750678372 (0-7506-7837-2)
Softcover, Butterworth-Heinemann

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Book summary:
As leading authorities on adult education and training, Elwood Holton and Richard Swanson have revised Malcolm Knowles' exemplary work on adult learning. While retaining the best from the past editions, they incorporate the latest developments in adult learning theory and practice into this major revision.

This new book is divided into three parts. The first part contains the classic chapters that describe the roots and principles of andragogy. The second part contains four new chapters that examine:
*The latest perspectives on andragogy
*The application of andragogy in human resource
development
*New advancements in understanding adult learning
*Practical applications of adult learning theory

The new chapters incorporate developments from recent research in adult learning, human resource development, cognitive psychology, adult development, and educational psychology. The last part of the book contains an updated selection of topical readings that advance the theory and practice of adult learning.

This new edition is an ideal introductory book for adult learning practitioners and students.

The late Malcolm Knowles' cornerstone work on adult learning theory and practices is updated with the latest advances in the field. In this new edition, Elwood Holton and Richard Swanson build upon Knowles' foundation to give:
* The latest perspectives on adult learning and its application in adult education and human resource development.
* New developments in understanding adult learning (andragogy in practice)
* Methods for developing effective adult learning programs
* The basics of learning theories
* Why and how teaching adults is difference from teaching children
* A self-diagnostic tool (ready to photcopy) to determine your skill level as a trainer [via]
More editions of The Adult Learner: The Definitive Classic In Adult Education And Human Resource Development:
- The Adult Learner: The Definitive Classic In Adult Education And Human Resource Development: ISBN 0884151158 (0-88415-115-8)
  Softcover, Butterworth-Heinemann
- The Adult Learner: The Definitive Classic In Adult Education And Human Resource Development: ISBN 0750678372 (0-7506-7837-2)
  Softcover, Butterworth-Heinemann
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The Argument Culture : Moving from Debate to Dialogue
by Deborah Tannen

ISBN 0679456023 (0-679-45602-3)
Hardcover, Random House Publishing Group

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Book summary:
Do Americans argue too much? Deborah Tannen, author of You Just Don't Understand and That's Not What I Meant!, is an expert on miscommunication. In The Argument Culture she posits that misunderstanding is endemic in our culture because we tend to believe that the best way to a common goal is by thrashing out all our differences as loudly as possible along the way. Thus we are treated to a whole array of confrontational public forums, from congressional partisan politics to media circuses à la Jerry Springer and Jenny Jones, all based on a metaphor of war. What gets lost in all the shouting, Tannen says, is thoughtful debate and real understanding. Perhaps it's time to consider other methods of communication, she suggests. In addition to outlining what she considers the worst excesses of our argument culture, Tannen revisits some of the territory covered in You Just Don't Understand as she discusses the different ways in which young boys and girls express disagreement or aggression. Finally, she offers a survey of other, mostly non-Western ways of dealing with conflict, including the use of intermediaries and rituals. After reading The Argument Culture you might never again look at the evening news in the same way. [via]
More editions of The Argument Culture : Moving from Debate to Dialogue:
- The Argument Culture : Moving from Debate to Dialogue: ISBN 0679456023 (0-679-45602-3)
  Hardcover, Random House Publishing Group
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The Argument Culture: Stopping America's War of Words
by Deborah Tannen

ISBN 0345407512 (0-345-40751-2)
Softcover, Ballantine Books

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Book summary:
Do Americans argue too much? Deborah Tannen, author of You Just Don't Understand and That's Not What I Meant!, is an expert on miscommunication. In The Argument Culture she posits that misunderstanding is endemic in our culture because we tend to believe that the best way to a common goal is by thrashing out all our differences as loudly as possible along the way. Thus we are treated to a whole array of confrontational public forums, from congressional partisan politics to media circuses à la Jerry Springer and Jenny Jones, all based on a metaphor of war. What gets lost in all the shouting, Tannen says, is thoughtful debate and real understanding. Perhaps it's time to consider other methods of communication, she suggests. In addition to outlining what she considers the worst excesses of our argument culture, Tannen revisits some of the territory covered in You Just Don't Understand as she discusses the different ways in which young boys and girls express disagreement or aggression. Finally, she offers a survey of other, mostly non-Western ways of dealing with conflict, including the use of intermediaries and rituals. After reading The Argument Culture you might never again look at the evening news in the same way. [via]
More editions of The Argument Culture: Stopping America's War of Words:
- The Argument Culture: Stopping America's War of Words: ISBN 0345407512 (0-345-40751-2)
  Softcover, Ballantine Books
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Body Language
by Julius Fast

ISBN 1567310044 (1-56731-004-4)
Hardcover, Fine Communications

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Book summary:
This classic books introduces kinetics, the science of non-verbal communication, which is used to analyze the common gestures we use and observe every day, gestures which reveal our deepest feelings and hidden thoughts to total strangersif they know how to read them. [via]
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Crucial Conversations: Tools for Talking When Stakes Are High
by Joseph Grenny, Ron McMillan, Al Switzler, Kerry Patterson

ISBN 0071401946 (0-07-140194-6)
Softcover, McGraw-Hill

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Book summary:
NA [via]
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- Crucial Conversations: Tools for Talking When Stakes Are High: ISBN 0071401946 (0-07-140194-6)
  Softcover, McGraw-Hill
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Difficult Conversations: How to Discuss What Matters Most
by Bruce Patton, Douglas Stone, Sheila Heen, Roger Fisher

ISBN 014028852X (0-14-028852-X)
Softcover, Penguin Group USA

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Book summary:
We've all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through the confrontation. Difficult Conversations, by Douglas Stone, Bruce Patton, and Sheila Heen, offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt. The authors, associated with Harvard Law School and the Harvard Project on Negotiation, show how such dialogues actually comprise three separate components: the "what happened" conversation (verbalizing what we believe really was said and done), the "feelings" conversation (communicating and acknowledging each party's emotional impact), and the "identity" conversation (expressing the situation's underlying personal meaning). The explanations and suggested improvements are, admittedly, somewhat complicated. And they certainly don't guarantee positive results. But if you honestly are interested in elevating your communication skills, this book will walk you through both mistakes and remedies in a way that will boost your confidence when such unavoidable clashes arise. --Howard Rothman [via]
More editions of Difficult Conversations: How to Discuss What Matters Most:
- Difficult Conversations: How to Discuss What Matters Most: ISBN 014028852X (0-14-028852-X)
  Softcover, Penguin Group USA
Difficult Conversations : How to Discuss What Matters Most
by Douglas Stone, Sheila Heen, Roger Fisher, Bruce Patton

ISBN 0670883395 (0-670-88339-5)
Hardcover, Penguin Group (USA) Incorporated

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More editions of Difficult Conversations : How to Discuss What Matters Most:
- Difficult Conversations : How to Discuss What Matters Most: ISBN 0670883395 (0-670-88339-5)
  Hardcover, Penguin Group (USA) Incorporated
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The Elements of Style
by William Strunk, E. B. White, Maira Kalman

ISBN 1594200696 (1-59420-069-6)
Hardcover, Penguin Group USA

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Book summary:
You know the authors' names. You recognize the title. You've probably used this book yourself. This is The Elements of Style, the classic style manual, now in a fourth edition. A new Foreword by Roger Angell reminds readers that the advice of Strunk & White is as valuable today as when it was first offered.This book's unique tone, wit and charm have conveyed the principles of English style to millions of readers. Use the fourth edition of "the little book" to make a big impact with writing. [via]
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The Elements of Style: A Style Guide for Writers
by William Strunk

ISBN 097522980X (0-9752298-0-X)
Softcover, Kt Pub

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Book summary:
Asserting that one must first know the rules to break them, this classic reference is a must-have for any student and conscientious writer. Intended for use in which the practice of composition is combined with the study of literature, it gives in brief space the principal requirements of plain English style and concentrates attention on the rules of usage and principles of composition most commonly violated. [via]
More editions of The Elements of Style: A Style Guide for Writers:
- The Elements of Style: A Style Guide for Writers: ISBN 097522980X (0-9752298-0-X)
  Softcover, Kt Pub
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The Elements of Style With Index
by William Strunk

ISBN 0024182001 (0-02-418200-1)
Softcover, Prentice Hall

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Book summary:
Composition teachers throughout the English-speaking world have been pushing this book on their students since it was first published in 1957. Co-author White later revised it, and it remains the most compact and lucid handbook we have for matters of basic principles of composition, grammar, word usage and misusage, and writing style. [via]
More editions of The Elements of Style With Index:
- The Elements of Style With Index: ISBN 0024182001 (0-02-418200-1)
  Softcover, Prentice Hall
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Emotions Revealed: Recognizing Faces and Feelings to Improve Communication and Emotional Life
by Paul Ekman

ISBN 0805083391 (0-8050-8339-1)
Softcover, Owl Books

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Book summary:
Beautifully interweaves research with anecdotes, recommendations, and the behind-the-scenes flubs, accidental discoveries and debates . . . that are the essence of scientific inquiry. Scientific American

A renowned expert in nonverbal communication, Paul Ekman led a revolution in our scientific understanding of emotions. In Emotions Revealed, he assembles his research and theories to provide a comprehensive look at the evolutionary roots of human emotions, including anger, sadness, fear, disgust, and happiness.

Drawing on decades of fieldwork, Ekman shows that emotions are deeply embedded in the human species. In the process, he answers such questions as: What triggers emotions and can we stop them? How does our body signal to others whether we are slightly sad or anguished, peeved or enraged? Can we learn to distinguish between a polite smile and the genuine thing? Can we ever truly control our emotions? Unique exercises and photographs help readers identify emotions in themselves and others.

Emotions Revealed is a practical, mind-opening, and potentially life-changing exploration of science and self.
c
[via]
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Envisioning Information
by Edward R. Tufte

ISBN 0961392118 (0-9613921-1-8)
Hardcover, Graphics Pr

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Book summary:
This book celebrates escapes from the flatlands of both paper and computer screen, showing superb displays of high-dimensional complex data. The most design-oriented of Edward Tufte's books, Envisioning Information shows maps, charts, scientific presentations, diagrams, computer interfaces, statistical graphics and tables, stereo photographs, guidebooks, courtroom exhibits, timetables, use of color, a pop-up, and many other wonderful displays of information. The book provides practical advice about how to explain complex material by visual means, with extraordinary examples to illustrate the fundamental principles of information displays. Topics include escaping flatland, color and information, micro/macro designs, layering and separation, small multiples, and narratives. Winner of 17 awards for design and content. 400 illustrations with exquisite 6- to 12-color printing throughout. Highest quality design and production. [via]
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- Envisioning Information: ISBN 0961392118 (0-9613921-1-8)
  Hardcover, Graphics Pr
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Esri Map Book
by Esri Press

ISBN 1879102838 (1-879102-83-8)
Softcover, Esri Pr

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Book summary:
Maps tell stories without words, and as geographic information technology evolves these stories are becoming increasingly complex, intricate, and extraordinarily detailed.
In the thirty years since its inception, GIS has proven itself to be something altogether different from simply a map-making tool. GIS identifies patterns and relationships that can elude the naked eye, reveal trends in agricultural and natural resource management, foster clear, sound environmental conservation, enhance logistical planning, make customer service efficient and effective, and rejuvenate problem-solving from one end of an enterprise to the other. It saves money and time, increases productivity, and generates revenue.
The ESRI Map Book: Applications of Geographic Information Systems Volume 15 is a compilation of some of the best digital maps produced in 1999. These contributions from individual GIS users around the world show how the digital revolution is fueling an explosion of quality spatial data.
The stories of these maps cover more than 20 industry sectors from government to geology to health care to transportation. They include:
-Understanding wetlands depletion
-Tracking ground water contamination
-Reducing juvenile crime
-Preparing for natural disasters
-Determining biodiversity protection plans
-Designing telecommunications networks
Descriptive text accompanies each full-color map, telling how the maps were produced or used. Published annually since 1984, the ESRI Map Book is the only publication dedicated to celebrating the important and innovative mapping achievements of GIS people around the world. [via]
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- Esri Map Book: ISBN 1879102838 (1-879102-83-8)
  Softcover, Esri Pr
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Five Languages of Apology: How to Experience Healing in All Your Relationships
by Gary Chapman, Jennifer Thomas

ISBN 1881273571 (1-881273-57-1)
Hardcover, Moody Pub

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Book summary:
How many ways are there to say -I-m sorry?- Well, it depends on your language of apology. Just as you have a different love language, you also hear and express the words and gestures of apology in a different language. Best-selling author Gary Chapman has teamed with counselor Jennifer Thomas to explore the different languages of apology and reach a whole new audience with this easy to follow and quickly applicable communication tool. [via]
More editions of Five Languages of Apology: How to Experience Healing in All Your Relationships:
- Five Languages of Apology: How to Experience Healing in All Your Relationships: ISBN 1881273571 (1-881273-57-1)
 Hardcover, Moody Pub
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The Five Love Languages & Five Love Journal: Gift, Shrink Wrapped
by Gary Chapman

ISBN 0802415318 (0-8024-1531-8)
Softcover, Moody Pub

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Book summary:
Unhappiness in marriage often has a simple root cause: we speak different love languages, believes Dr. Gary Chapman. While working as a marriage counselor for more than 30 years, he identified five love languages: Words of Affirmation, Quality Time, Receiving Gifts, Acts of Service, and Physical Touch. In a friendly, often humorous style, he unpacks each one. Some husbands or wives may crave focused attention; another needs regular praise. Gifts are highly important to one spouse, while another sees fixing a leaky faucet, ironing a shirt, or cooking a meal as filling their "love tank." Some partners might find physical touch makes them feel valued: holding hands, giving back rubs, and sexual contact. Chapman illustrates each love language with real-life examples from his counseling practice.
How do you discover your spouses and your own love language? Chapmans short questionnaires are one of several ways to find out. Throughout the book, he also includes application questions that can be answered more extensively in the beautifully detailed companion leather journal (an exclusive Amazon.com bonus). Each section of the journal corresponds with a chapter from the book, offering opportunities for deeper reflection on your marriage.
Although some readers may find choosing to love a spouse that they no longer even like hoping the feelings of affection will follow later a difficult concept to swallow, Chapman promises that the results will be worth the effort. "Love is a choice," says Chapman. "And either partner can start the process today." --Cindy Crosby [via]
More editions of The Five Love Languages & Five Love Journal: Gift, Shrink Wrapped:
- The Five Love Languages & Five Love Journal: Gift, Shrink Wrapped: ISBN 0802415318 (0-8024-1531-8)
  Softcover, Moody Pub
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The Five Love Languages: How to Express Heartfelt Commitment to Your Mate
by Gary Chapman

ISBN 1594150818 (1-59415-081-8)
Softcover, Walker Large Print

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Book summary:
People express and receive love in different ways. Dr. Gary Chapman identifies these as the five languages of love: Quality of Time, Words of Affirmation, Gifts, Acts of Service, Physical Touch. If you express love in a way your spouse doesn't understand, he or she won't realize you have expressed your love at all. The problem is that you are speaking two different languages. Perhaps your husband needs to hear encouraging words, but you fell cooking a nice dinner will cheer him up. When he still fells down, you are puzzled. Or, maybe your wife craves time with you - time away from the kids and television. The flowers you gave her just don't communicate that you care. In this new edition of The Five Love Languages, you will find a couple's guide to help you work as a team. Before you know it, you will learn to speak and understand the unique languages of love and effectively express your love as well as feel truly loved in ret [via]
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The Five Love Languages: Men's Edition How to Express Heartfelt Commitment to Your Mate
by Gary Chapman

ISBN 1881273105 (1-881273-10-5)
Softcover, Northfield Pub

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Book summary:
Focus, men! Gary Chapman addresses men specifically in this new edition of the multi-million seller, The Five Love Languages. You can understand your wife! Dr. Gary Chapman tackles the tough relationship issues men face-how to express your feelings to your wife, how to interpret her responses, how to make sex more meaningful and pleasurable for you and your wife-in this special edition designed specifically for men. At the end of each chapter are ten ideas for expressing that particular love language to the woman in your life. Do you think her love language is gifts? Take the quiz and find out, then use the practical tips and tell her how much you love her. [via]
More editions of The Five Love Languages: Men's Edition How to Express Heartfelt Commitment to Your Mate:
- The Five Love Languages: Men's Edition How to Express Heartfelt Commitment to Your Mate: ISBN 1881273105 (1-881273-10-5)
  Softcover, Northfield Pub
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Frogs into Princes
by Richard Bandler

ISBN 0911226192 (0-911226-19-2)
Softcover, Nlp Comprehensive

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Book summary:
Gentle use. Clean pages, binding tight. Cover clean w/ gentle use. No tears. [via]
More editions of Frogs into Princes:
- Frogs into Princes: ISBN 0911226184 (0-911226-18-4)
  Hardcover, Nlp Comprehensive
- Frogs into Princes: ISBN 0911226192 (0-911226-19-2)
  Softcover, Nlp Comprehensive
Gentle Art of Verbal Self Defense
by Suzette H. Elgin

ISBN 0133510808 (0-13-351080-8)
Softcover, Prentice Hall

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More editions of Gentle Art of Verbal Self Defense:
- Gentle Art of Verbal Self Defense: ISBN 0133510980 (0-13-351098-0)
  Hardcover, Prentice-Hall
- Gentle Art of Verbal Self Defense: ISBN 0133510808 (0-13-351080-8)
  Softcover, Prentice Hall
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The Gentle Art of Verbal Self-Defense
by Suzette Haden Elgin

ISBN 0880292571 (0-88029-257-1)
Softcover, Sterling Pub Co Inc

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Book summary:
This is the second in a series of books, which presents the key tactics and skills for controlling language behaviour in one's personal and professional life. It explains the hidden meanings of silences, body language, expression and tone and it shows how to get on someone's wavelength and how to speak someone's language. [via]
More editions of The Gentle Art of Verbal Self-Defense:
- The Gentle Art of Verbal Self-Defense: ISBN 0880290307 (0-88029-030-7)
  Hardcover, Dorset Press
- The Gentle Art of Verbal Self Defense: ISBN 0880292571 (0-88029-257-1)
  Softcover, Sterling Pub Co Inc
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Getting Ready to Negotiate: The Getting to Yes Workbook
by Roger Fisher, Danny Ertel

ISBN 0140235310 (0-14-023531-0)
Softcover, Penguin Group USA

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Book summary:
This companion volume to the negotiation classic Getting to Yes explores the negotiation process in depth and presents case studies, charts, and worksheets for blueprinting and personalized negotiating strategy.
[via]
More editions of Getting Ready to Negotiate: The Getting to Yes Workbook:
- Getting Ready to Negotiate: The Getting to Yes Workbook: ISBN 0140235310 (0-14-023531-0)
  Softcover, Penguin Group USA
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Getting to Yes: Negotiating Agreement Without Giving in
by Roger Fisher, William Ury

ISBN 0140157352 (0-14-015735-2)
Softcover, Penguin Group USA

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Book summary:
We're constantly negotiating in our lives, whether it's convincing the kids to do their homework or settling million-dollar lawsuits. For those who need help winning these battles, Roger Fisher has developed a simple and straightforward five-step system for how to behave in negotiations. Narrated soothingly by NPR announcer Bob Edwards, Fisher adds the meaty portions of the material with a sense of playfulness. The blend of voices makes this tape easy to listen to, especially the real-life negotiating scenarios, in which negotiating examples are given. This is a must-have tape for every businessperson's car. (Running time: one hour, one cassette) --Sharon Griggins [via]
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How To Talk So Kids Will Listen & Listen So Kids Will Talk
by Adele Faber, Elaine Mazlish, Kimberly Ann Coe

ISBN 0380811960 (0-380-81196-0)
Softcover, Harpercollins

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Book summary:
How to Talk So Kids Will Listen and Listen So Kids Will Talk is an excellent communication tool kit based on a series of workshops developed by Adele Faber and Elaine Mazlish. Faber and Mazlish (coauthors of Siblings Without Rivalry) provide a step-by-step approach to improving relationships in your house. The "Reminder" pages, helpful cartoon illustrations, and excellent exercises will improve your ability as a parent to talk and problem-solve with your children. The book can be used alone or in parenting groups, and the solid tools provided are appropriate for kids of all ages. [via]
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How to Win Friends & Influence People
by Arthur R. Pell, Dale Carnegie, Dorothy Carnegie

ISBN 0671027034 (0-671-02703-4)
Softcover, Pocket Books

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Book summary:
This grandfather of all people-skills books was first published in 1937. It was an overnight hit, eventually selling 15 million copies. How to Win Friends and Influence People is just as useful today as it was when it was first published, because Dale Carnegie had an understanding of human nature that will never be outdated. Financial success, Carnegie believed, is due 15 percent to professional knowledge and 85 percent to "the ability to express ideas, to assume leadership, and to arouse enthusiasm among people." He teaches these skills through underlying principles of dealing with people so that they feel important and appreciated. He also emphasizes fundamental techniques for handling people without making them feel manipulated. Carnegie says you can make someone want to do what you want them to by seeing the situation from the other person's point of view and "arousing in the other person an eager want." You learn how to make people like you, win people over to your way of thinking, and change people without causing offense or arousing resentment. For instance, "let the other person feel that the idea is his or hers," and "talk about your own mistakes before criticizing the other person." Carnegie illustrates his points with anecdotes of historical figures, leaders of the business world, and everyday folks. --Joan Price [via]
More editions of How to Win Friends & Influence People:
- How to Win Friends & Influence People: ISBN 0671027034 (0-671-02703-4)
  Softcover, Pocket Books
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How to Win Friends & Influence People
by Dale Carnegie

ISBN 0671723650 (0-671-72365-0)
Softcover, Pocket Books

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Book summary:
This grandfather of all people-skills books was first published in 1937. It was an overnight hit, eventually selling 15 million copies. How to Win Friends and Influence People is just as useful today as it was when it was first published, because Dale Carnegie had an understanding of human nature that will never be outdated. Financial success, Carnegie believed, is due 15 percent to professional knowledge and 85 percent to "the ability to express ideas, to assume leadership, and to arouse enthusiasm among people." He teaches these skills through underlying principles of dealing with people so that they feel important and appreciated. He also emphasizes fundamental techniques for handling people without making them feel manipulated. Carnegie says you can make someone want to do what you want them to by seeing the situation from the other person's point of view and "arousing in the other person an eager want." You learn how to make people like you, win people over to your way of thinking, and change people without causing offense or arousing resentment. For instance, "let the other person feel that the idea is his or hers," and "talk about your own mistakes before criticizing the other person." Carnegie illustrates his points with anecdotes of historical figures, leaders of the business world, and everyday folks. --Joan Price [via]
More editions of How to Win Friends & Influence People:
- How to Win Friends & Influence People: ISBN 0671723650 (0-671-72365-0)
  Softcover, Pocket Books
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How to Win Friends and Influence People
by Dale Carnegie

ISBN 067164551X (0-671-64551-X)
Softcover, Simon & Schuster

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Book summary:
This grandfather of all people-skills books was first published in 1937. It was an overnight hit, eventually selling 15 million copies. How to Win Friends and Influence People is just as useful today as it was when it was first published, because Dale Carnegie had an understanding of human nature that will never be outdated. Financial success, Carnegie believed, is due 15 percent to professional knowledge and 85 percent to "the ability to express ideas, to assume leadership, and to arouse enthusiasm among people." He teaches these skills through underlying principles of dealing with people so that they feel important and appreciated. He also emphasizes fundamental techniques for handling people without making them feel manipulated. Carnegie says you can make someone want to do what you want them to by seeing the situation from the other person's point of view and "arousing in the other person an eager want." You learn how to make people like you, win people over to your way of thinking, and change people without causing offense or arousing resentment. For instance, "let the other person feel that the idea is his or hers," and "talk about your own mistakes before criticizing the other person." Carnegie illustrates his points with anecdotes of historical figures, leaders of the business world, and everyday folks. --Joan Price [via]
More editions of How to Win Friends and Influence People:
- How to Win Friends and Influence People: ISBN 067142517X (0-671-42517-X)
  Hardcover, Simon & Schuster
- How to Win Friends and Influence People: ISBN 067164551X (0-671-64551-X)
  Softcover, Simon & Schuster
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Influence
by Robert B. Cialdini

ISBN 006124189X (0-06-124189-X)
Softcover, Collins

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Book summary:
Influence: Science and Practice is an examination of the psychology of compliance (i.e. uncovering which factors cause a person to say "yes" to another's request) and is written in a narrative style combined with scholarly research. Cialdini combines evidence from experimental work with the techniques and strategies he gathered while working as a salesperson, fundraiser, advertiser, and other positions, inside organizations that commonly use compliance tactics to get us to say "yes." Widely used in graduate and undergraduate psychology and management classes, as well as sold to people operating successfully in the business world, the eagerly awaited revision of Influence reminds the reader of the power of persuasion. Cialdini organizes compliance techniques into six categories based on psychological principles that direct human behavior: reciprocation, consistency, social proof, liking, authority, and scarcity. New Reader's Reports are included in the Fourth Edition and illustrate how readers have used one of the principles or have had a principle of influence used on them. [via]
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Made to Stick: Why Some Ideas Survive and Others Die
by Chip Heath, Dan Heath

ISBN 1400064287 (1-4000-6428-7)
Hardcover, Random House Inc

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Book summary:
Mark Twain once observed, A lie can get halfway around the world before the truth can even get its boots on. His observation rings true: Urban legends, conspiracy theories, and bogus public-health scares circulate effortlessly. Meanwhile, people with important ideasbusiness people, teachers, politicians, journalists, and othersstruggle to make their ideas stick.

Why do some ideas thrive while others die? And how do we improve the chances of worthy ideas? In Made to Stick, accomplished educators and idea collectors Chip and Dan Heath tackle head-on these vexing questions. Inside, the brothers Heath reveal the anatomy of ideas that stick and explain ways to make ideas stickier, such as applying the human scale principle, using the Velcro Theory of Memory, and creating curiosity gaps.

In this indispensable guide, we discover that sticky messages of all kindsfrom the infamous kidney theft ring hoax to a coachs lessons on sportsmanship to a vision for a new product at Sonydraw their power from the same six traits.

Made to Stick is a book that will transform the way you communicate ideas. Its a fast-paced tour of success stories (and failures)the Nobel Prize-winning scientist who drank a glass of bacteria to prove a point about stomach ulcers; the charities who make use of the Mother Teresa Effect; the elementary-school teacher whose simulation actually prevented racial prejudice. Provocative, eye-opening, and often surprisingly funny, Made to Stick shows us the vital principles of winning ideasand tells us how we can apply these rules to making our own messages stick. [via]
More editions of Made to Stick: Why Some Ideas Survive and Others Die:
- Made to Stick: Why Some Ideas Survive and Others Die: ISBN 1400064287 (1-4000-6428-7)
  Hardcover, Random House Inc
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Men Are from Mars

ISBN 0060926422 (0-06-092642-2)
Softcover, Harpercollins

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Book summary:
Relationship counselor John Gray focuses on the differences between men and women--men are from Mars, and women are from Venus, after all--and offers a simple solution: couples must acknowledge and accept these differences before they can develop happier relationships. In this unabridged version, Gray gives a spirited delivery of his message, especially when role-playing typical male/female interactions. Although it takes some time to adjust to his slightly nasal tone, the information is sound and gives both men and women helpful hints on improving themselves and their union. (Running time: 9.5 hours, 6 cassettes) --Sharon Griggins [via]
More editions of Men Are from Mars:
- Men Are from Mars: ISBN 0060926422 (0-06-092642-2)
  Softcover, Harpercollins
Men Are from Mars, Women Are from Venus
by John Gray

ISBN 1569564671 (1-56956-467-1)
Softcover, William a Thomas Braille

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Book summary:
Relationship counselor John Gray focuses on the differences between men and women--men are from Mars, and women are from Venus, after all--and offers a simple solution: couples must acknowledge and accept these differences before they can develop happier relationships. In this unabridged version, Gray gives a spirited delivery of his message, especially when role-playing typical male/female interactions. Although it takes some time to adjust to his slightly nasal tone, the information is sound and gives both men and women helpful hints on improving themselves and their union. (Running time: 9.5 hours, 6 cassettes) --Sharon Griggins [via]
More editions of Men Are from Mars, Women Are from Venus:
- Men Are from Mars, Women Are from Venus: ISBN 0060574216 (0-06-057421-6)
  Softcover, Harpercollins
- Men Are from Mars, Women Are from Venus: ISBN 1569564671 (1-56956-467-1)
  Softcover, William a Thomas Braille
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Men Are from Mars, Women Are from Venus: A Practical Guide for Improving Communication and Getting What You Want in Your Relationships
by John Gray

ISBN 006016848X (0-06-016848-X)
Hardcover, Harpercollins

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Book summary:
Popular marriage counselor and seminar leader John Gray provides a unique, practical and proven way for men and women to communicate and relate better by acknowledging the differences between them. Once upon a time Martians and Venusians met, fell in love, and had happy relationships together because they respected and accepted their differences. Then they came to earth and amnesia set in: they forgot they were from different planets. Using this metaphor to illustrate the commonly occurring conflicts between men and women, Gray explains how these differences can come between the sexes and prohibit mutually fulfilling loving relationships. Based on years of successful counseling of couples, he gives advice on how to counteract these differences in communication styles, emotional needs and modes of behavior to promote a greater understanding between individual partners. Gray shows how men and women react differently in conversation and how their relationships are affected by male intimacy cycles ("get close", "back off"), and female self-esteem fluctuations ("I'm okay", "I'm not okay"). He encourages readers to accept the other gender's particular way of expressing love, and helps men and women learn how to fulfill each other's emotional needs. With practical suggestions on how to reduce conflict, crucial information on how to interpret a partner's behavior and methods for preventing emotional "trash from the past" from invading new relationships, Men Are from Mars, Women Are from Venus is a valuable tool for couples who want to develop deeper and more satisfying relationships with their partners. [via]
More editions of Men Are from Mars, Women Are from Venus: A Practical Guide for Improving Communication and Getting What You Want in Your Relationships:
- Men Are from Mars, Women Are from Venus: A Practical Guide for Improving Communication and Getting What You Want in Your Relationships: ISBN 006016848X (0-06-016848-X)
  Hardcover, Harpercollins
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Men, Women, and Relationships: Making Peace with the Opposite Sex
by John Gray

ISBN 0061010707 (0-06-101070-7)
Softcover, HarperCollins Canada, Limited

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Book summary:
John Gray, New York Times bestselling author of Men Are from Mars, Women Are from Venus, reveals that the key to creating and maintaining successful relationships between men and women lies in accepting our differences. By trying to make our partners over in our own likeness, Gray reminds us we destroy what we first found so appealing.
Writing with the compassionate understanding that is his trademark, Gray draws on his wealth of experience from twenty years of work in couples therapy, his two mega-selling books, as well as his hugely popular national workshops and seminars. In Men, Women, and Relationships, he ably demonstrates that only through respecting, appreciating, and responding to our natural differences can we achieve real happiness and fulfillment in our relationships.
Discover the simple, practical techniques that can enable all of us to experience the healthy, supportive love we deserve. [via]
More editions of Men, Women, and Relationships: Making Peace with the Opposite Sex:
- Men, Women, and Relationships: Making Peace with the Opposite Sex: ISBN 0061010707 (0-06-101070-7)
  Softcover, HarperCollins Canada, Limited
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A Mother's Love : Classic Poems Celebrating the Maternal Heart
by Kathleen Blease

ISBN 0449005453 (0-449-00545-3)
Hardcover, Random House Publishing Group

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Book summary:
Over my heart, in the days that are flown,
No love like my mother-love ever has shown,
No other worship abides and endures--
Faithful, unselfish, and patient like yours.
--Elizabeth Akers Allen

No other love is so tender and true as the love of a mother for her child. It has inspired the world's most sublime art, music, and poetry, and it illuminates every page of this beautiful book. From the wealth of verse celebrating maternal love, Kathleen Blease has selected nearly a hundred heartwarming poems, fashioning a garland of praise for the selfless devotion that is the soul of a child's universe.

Always giving, mothers seldom ask for anything in return. Now here's a moving celebration of love that will touch and warm any mother's heart. [via]
More editions of A Mother's Love : Classic Poems Celebrating the Maternal Heart:
- A Mother's Love : Classic Poems Celebrating the Maternal Heart: ISBN 0449005453 (0-449-00545-3)
  Hardcover, Random House Publishing Group
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Naked Conversations: How Blogs Are Changing the Way Businesses Talk With Customers
by Robert Scoble, Shel Israel

ISBN 047174719X (0-471-74719-X)
Hardcover, John Wiley & Sons Inc

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Book summary:
From the creator of the number one business blog comes a powerful exploration of how, and why, businesses had better be blogging: Naked Conversations. According to experts Robert Scoble and Shel Israel, blogs offer businesses something that has long been lacking in their communication with customers -- meaningful dialogue. Devoid of corporate-speak and empty promises, business blogs can humanize communication, bringing companies and their constituencies together in a way that improves both image and bottom line. The authors use more than 50 case histories to explain why blogging is an efficient and credible method of business communication. You'll find yourself excited about the possibilities blogs present after reading just a few pages. Discover how: Prominent business leaders, including Mark Cuban of the Dallas Mavericks, Bob Lutz from General Motors, and Jonathan Schwartz of Sun Microsystems, are beginning to use blogs to connect with their customers in new ways. Blogging has changed the rules of communication and competition. You can launch an effective blogging strategy and the reasons why you should. Featuring a foreword by Tom Peters, this is a resource you and your business can't do without. [via]
More editions of Naked Conversations: How Blogs Are Changing the Way Businesses Talk With Customers:
- Naked Conversations: How Blogs Are Changing the Way Businesses Talk With Customers: ISBN 047174719X (0-471-74719-X)
  Hardcover, John Wiley & Sons Inc
Nonviolent Communication: A Language of Compassion
by Marshall B. Rosenberg

ISBN 1892005026 (1-892005-02-6)
Softcover, Independent Pub Group

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- Nonviolent Communication: A Language of Compassion: ISBN 1892005026 (1-892005-02-6)
  Softcover, Independent Pub Group
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Nonviolent Communication: A Language of Life
by Marshall B. Rosenberg, Arun Gandhi

ISBN 1892005034 (1-892005-03-4)
Softcover, Keep Coming Back/Puddle Dancer Pr

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Book summary:
Nonviolent Communication: A Language of Life [Paperback]; Arun Gandhi [via]
More editions of Nonviolent Communication: A Language of Life:
- Nonviolent Communication: A Language of Life: ISBN 1892005034 (1-892005-03-4)
  Softcover, Keep Coming Back/Puddle Dancer Pr
People Skills
by Robert Bolton

ISBN 067162248X (0-671-62248-X)
Softcover, Touchstone Books

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More editions of People Skills:
- People Skills: ISBN 067162248X (0-671-62248-X)
  Softcover, Touchstone Books
People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts
by Robert Bolton

ISBN 0136557619 (0-13-655761-9)
Softcover, Prentice-Hall

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More editions of People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts:
- People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts: ISBN 0136557791 (0-13-655779-1)
  Hardcover, Prentice-Hall
- People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts: ISBN 0136557619 (0-13-655761-9)
  Softcover, Prentice-Hall
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The Silent Language
by Edward Twitchell Hall

ISBN 0385055498 (0-385-05549-8)
Softcover, Random House Inc

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Book summary:
Leading anthropologist Edward Hall analyzes the many aspects of non-verbal communication amd considers the concepts of space and time as tools for transmission of messages in this fascinating study. The Silent Language is a work of interest to both the intelligent general reader and the sophisticated social scientist. [via]
More editions of The Silent Language:
- The Silent Language: ISBN 0313222770 (0-313-22277-0)
  Hardcover, Greenwood Pub Group
- The Silent Language: ISBN 0385055498 (0-385-05549-8)
  Softcover, Random House Inc
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Talking from 9 to 5: How Women's and Men's Conversational Styles Affect Who Gets Heard, Who Gets Credit, and What Gets Done at Work
by Deborah Tannen

ISBN 0688112439 (0-688-11243-9)
Hardcover, Harpercollins

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Book summary:
A renowned sociolinguist and author of the best-selling You Just Don't Understand explains how conversational style influences human behavior and the level of success individuals achieve in every area of their lives. 200,000 first printing. $275,000 ad/promo. Tour. [via]
More editions of Talking from 9 to 5: How Women's and Men's Conversational Styles Affect Who Gets Heard, Who Gets Credit, and What Gets Done at Work:
- Talking from 9 to 5: How Women's and Men's Conversational Styles Affect Who Gets Heard, Who Gets Credit, and What Gets Done at Work: ISBN 0688112439 (0-688-11243-9)
  Hardcover, Harpercollins
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Talking from 9 to 5: Women and Men in the Workplace Language, Sex, and Power
by Deborah Tannen

ISBN 0380717832 (0-380-71783-2)
Softcover, Quill

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Book summary:
Your project went off without a hitch--but somebody else got the credit...You averted a crisis brilliantly--but no one noticed...You came to the meeting with a sensational idea--but it was ignored until someone else said the same thing...
HOW CAN YOU GET CREDIT & GET AHEAD?
In her extraordinary international bestseller, You Just Don't Understand, Deborah Tannen transformed forever the way we look at intimate relationships between women and men. Now she turns her keen ear and observant eye toward the workplace--where the ways in which men and women communicate can determine who gets heard, who gets ahead, and what gets done.
An instant classic, Talking From 9 to 5 brilliantly explains women's and men's conversational rituals--and the language barriers we unintentionally erect in the business world. It is a unique and invaluable guide to recognizing the verbal power games and miscommunications that cause good work to be underappreciated or go unnoticed--an essential tool for promoting more positive and productive professional relationships among men and women.
[via]
More editions of Talking from 9 to 5: Women and Men in the Workplace Language, Sex, and Power:
- Talking from 9 to 5: Women and Men in the Workplace Language, Sex, and Power: ISBN 0380717832 (0-380-71783-2)
  Softcover, Quill
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That's Not What I Meant: How Conversational Style Makes or Breaks Relationships
by Deborah Tannen

ISBN 0345340906 (0-345-34090-6)
Softcover, Ballantine Books

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Book summary:
Often it's not what you say, but how you say it, that counts. Deborah Tannen, the internationally-acclaimed expert on communication and author of the bestselling YOU JUST DON'T UNDERSTAND, will help you recognize your own conversational style and how it meshes or clashes with the styles of others. Entertaining and informative, everyone who speaks will want to read this gem. [via]
More editions of That's Not What I Meant: How Conversational Style Makes or Breaks Relationships:
- That's Not What I Meant: How Conversational Style Makes or Breaks Relationships: ISBN 0345340906 (0-345-34090-6)
  Softcover, Ballantine Books
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That's Not What I Meant!: How Conversational Style Makes or Breaks Your Relations With Others
by Deborah Tannen

ISBN 0345379721 (0-345-37972-1)
Softcover, Ballantine Books

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Book summary:
"We are, all of us, foreigners to each other: editor and writer, man and woman, Californian and New Yorker, friend and friend. Dr. Tannen shows us how different we are, and how to speak the same language."
Jack Rosenthal
Pultizer Prize winner and editor
THE NEW YORK TIMES
Deborah Tannen, who revolutionaized our thinking about relationships between women and men in her bestsller YOU JUST DON'T UNDERSTAND, shows that conversational confusion between the sexes is only part of the picture. In THAT'S NOT WHAT I MEANT!, Dr. Tannen shows that growing up in different parts of the country, having different ethnic and class backgrounds, even age and indvidual personality, all contribute to different conversational styles. Entertaining and informative, this is an essential complement to psychological theories of human behavior. No one who has read Deborah Tannen's fascinating look at women and men will want to miss a word of it! [via]
More editions of That's Not What I Meant!: How Conversational Style Makes or Breaks Your Relations With Others:
- That's Not What I Meant!: How Conversational Style Makes or Breaks Your Relations With Others: ISBN 0688048129 (0-688-04812-9)
  Hardcover, Harpercollins
- That's Not What I Meant!: How Conversational Style Makes or Breaks Your Relations With Others: ISBN 0345379721 (0-345-37972-1)
  Softcover, Ballantine Books
Theories of Human Communication
by Stephen W. Littlejohn

ISBN 0534012809 (0-534-01280-9)
Hardcover, Wadsworth Pub Co

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Book summary:
This is one of the most demanding courses for Communication users, and THEORIES OF COMMUNICATION is considered the seminal text in the field. Littlejohn presents theories in a clear and accessible writing style while maintaining the high level of scholarship and analysis. [via]
More editions of Theories of Human Communication:
Theories of Human Communication With Infotrac
by Stephen W. Littlejohn, Karen A. Foss

ISBN 0534638732 (0-534-63873-2)
Softcover, Cengage Learning

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More editions of Theories of Human Communication With Infotrac:
- Theories of Human Communication With Infotrac: ISBN 0534638732 (0-534-63873-2)
  Softcover, Cengage Learning
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Turning to One Another: Simple Conversations to Restore Hope to the Future
by Margaret J. Wheatley

ISBN 1576751457 (1-57675-145-7)
Softcover, Ingram Pub Services

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Book summary:
It is impossible to read Turning to One Another in the wake of the devastating attack on New York City's World Trade Center and not marvel at the book's eerie and moving prescience. Of course Margaret Wheatley has already earned herself a (deserved and legit) reputation as the Oprah of "sensitive" organizational books with such titles as A Simpler Way. But this book--devoted entirely to centrality of conversation in healing everything from personal relationships to organizational dysfunction to world discord--flows so broadly and easily across the borders of genre or topic it's almost as though Wheatley intuited when writing it how the need for its message would soon skyrocket. "The intent of this book is to encourage and support you to begin conversations about things that are important to you and those near you," Wheatley writes right up front in the clean, straightforward voice that always saves her work, unlike that of so many other "New Age" gurus, from cheesiness. "It has no other purpose." She then delivers on that promise, making her points in short, succinct, finely written essays on various aspects of human understanding and connection, invoking the thinking of great humanists like Paolo Friere and Nelson Mandela, peppering her thoughts with encounters with people around the world, and then expanding on 10 "conversation starters" like "Do I feel a 'vocation to be truly human'?" "When have I experienced good listening?" and "When have I experienced working for the common good?"
Suffice to say, those looking for some worksheet-packed, three-step plan for organizational harmony won't find it here. Those willing to take a slower, harder, more thoughtful and likely more rewarding path to better relations on any level--or even those looking for the book equivalent of a cool, tall drink of water (perhaps where all change begins)--will be truly moved and genuinely inspired by Wheatley's practical, timely wisdom. --Timothy Murphy [via]
More editions of Turning to One Another: Simple Conversations to Restore Hope to the Future:
- Turning to One Another: Simple Conversations to Restore Hope to the Future: ISBN 1576751457 (1-57675-145-7)
  Softcover, Ingram Pub Services
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Understanding Media: The Extensions of Man
by Herbert Marshall McLuhan

ISBN 0262631598 (0-262-63159-8)
Softcover, Mit Pr

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Book summary:
Though he was once proclaimed "the oracle of the electronic age," perhaps the world was not quite ready for Marshall McLuhan when he came to prominence in the 1960s. With the advent of digital technology, the Internet, and the global economy, however, there can be little doubt that he is relevant now. Understanding Media is one of McLuhan's most popular books, offering some of his more pungent and provocative insights on our need to adapt from a relatively slow, fragmented mechanical age to a high-speed, highly integrated electronic one. McLuhan's formidable intelligence and imagination make it both enlightening and fun to read. Northrop Frye, McLuhan's colleague at the University of Toronto, once identified "the use of paradox and the pretence of naïveté" as the two primary tactics of teaching. From his own bag of tricks McLuhan adds obscurity ("Our world has become compressional by dramatic reversal"); hyperbole ("We have extended our central nervous system itself in a global embrace, abolishing both space and time"); tautology ("TV is environmental and imperceptible, like all environments"); and the occasional dash of absurdist whimsy ("As extension of man the chair is a specialist ablation of the posterior, a sort of ablative absolute of backside, whereas the couch extends the integral being"). McLuhan also has a flare for the catchy phrase, and in Understanding Media the reader will find his famous dictum "the medium is the message" as well as the distinction between "hot" and "cool" media discussed at length.
After setting forth a few general principles, Understanding Media conjures a fly's-eye view of late-20th-century culture, with short sections on writing, speech, comics, telephones, television, money, movies, weapons, and much more. And while the discussion is rippling with uncanny, sometimes visionary, insight, its author remains an earnest humanist at heart. "The aspiration of our time for wholeness, empathy and depth of awareness," McLuhan says, "is a natural adjunct of electronic technology.& There is a deep faith to be found in this new attitude." --Russell Prather [via]
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Understanding Media; The Extension of Man
by Marshall McLuhan, W. Terrence Gordon

ISBN 1584230738 (1-58423-073-8)
Hardcover, Gingko Pr Inc

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Book summary:
When Marshall McLuhan first coined the phrases "global village" and "the medium is the message" in 1964, no-one could have predicted today's information-dependent planet. No-one, that is, except for a handful of science fiction writers and Marshall McLuhan. Understanding Media was written twenty years before the PC revolution and thirty years before the rise of the Internet. Yet McLuhan's insights into our engagement with a variety of media led to a complete rethinking of our entire society. He believed that the message of electronic media foretold the end of humanity as it was known. In 1964, this looked like the paranoid babblings of a madman. In our twenty-first century digital world, the madman looks quite sane. Understanding Media: the most important book ever written on communication. Ignore its message at your peril. [via]
More editions of Understanding Media; The Extension of Man:
- Understanding Media; The Extension of Man: ISBN 0415253977 (0-415-25397-7)
  Hardcover, Taylor and Francis
- Understanding Media: The Extensions of Man Critical Edition: ISBN 1584230738 (1-58423-073-8)
  Hardcover, Gingko Pr Inc
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The Visual Display of Quantitative Information
by Edward R. Tufte

ISBN 0961392142 (0-9613921-4-2)
Hardcover, Graphics Pr

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Book summary:
A timeless classic in how complex information should be presented graphically. The Strunk & White of visual design. Should occupy a place of honor--within arm's reach--of everyone attempting to understand or depict numerical data graphically. The design of the book is an exemplar of the principles it espouses: elegant typography and layout, and seamless integration of lucid text and perfectly chosen graphical examples. Very Highly Recommended. [via]
More editions of The Visual Display of Quantitative Information:
- The Visual Display of Quantitative Information: ISBN 096139210X (0-9613921-0-X)
  Hardcover, Graphics Pr
- The Visual Display of Quantitative Information: ISBN 0961392142 (0-9613921-4-2)
  Hardcover, Graphics Pr
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Visual Explanations: Images and Quantities, Evidence and Narrative
by Edward R. Tufte

ISBN 0961392126 (0-9613921-2-6)
Hardcover, Graphics Pr

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Book summary:
With Visual Explanations, Edward R. Tufte adds a third volume to his indispensable series on information display. The first, The Visual Display of Quantitative Information, which focuses on charts and graphs that display numerical information, virtually defined the field. The second, Envisioning Information, explores similar territory but with an emphasis on maps and cartography. Visual Explanations centers on dynamic data--information that changes over time. (Tufte has described the three books as being about, respectively, "pictures of numbers, pictures of nouns, and pictures of verbs.")
Like its predecessors, Visual Explanations is both intellectually stimulating and beautiful to behold. Tufte, a self-publisher, takes extraordinary pains with design and production. The book ranges through a variety of topics, including the explosion of the space shuttle Challenger (which could have been prevented, Tufte argues, by better information display on the part of the rocket's engineers), magic tricks, a cholera epidemic in 19th-century London, and the principle of using "the smallest effective difference" to display distinctions in data. Throughout, Tufte presents ideas with crystalline clarity and illustrates them in exquisitely rendered samples. [via]
More editions of Visual Explanations: Images and Quantities, Evidence and Narrative:
- Visual Explanations: Images and Quantities, Evidence and Narrative: ISBN 0961392126 (0-9613921-2-6)
  Hardcover, Graphics Pr
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War of Words: Getting to the Heart of Your Communication Struggles
by Paul David Tripp

ISBN 0875526047 (0-87552-604-7)
Softcover, Presbyterian & Reformed Pub Co

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Book summary:
An important and biblical book about our words and our God. Few of us really think about the power, the blessing, the gift, the effect, and the danger of our words. This book will make you think before you speak. ? Steve Brown Until our hearts are completely purified by God in heaven, we must set strong guards at the gates of our mouths and fight daily battles to restrain the overflow of our sinful desires. ? helpful insights and practical tools for this battle. ? Ken Sande [via]
More editions of War of Words: Getting to the Heart of Your Communication Struggles:
- War of Words: Getting to the Heart of Your Communication Struggles: ISBN 0875526047 (0-87552-604-7)
  Softcover, Presbyterian & Reformed Pub Co
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You Just Don't Understand: Women and Men in Conversation
by Deborah Tannen

ISBN 0060959622 (0-06-095962-2)
Softcover, Harpercollins

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Book summary:
"A chatty, earnest and endearing book that promises here-and-now rewards for taking the trouble to listen more carefully to what others are saying--and to be more sensitive to what others are hearing."LOS ANGELES TIMESDiscover how men and women can interpret the same conversation differently, even when there is no apparent misunderstanding. Discover why sinscere attempts to communicate are so often confounded, and how we can prevent or relieve some of the frustration. This fascinating, helpful, and controversial book--on the NEW YORK TIMES Bestseller list for two years!--explores, in depth the differing style men and women articulate, and how to work through it and get to the heart of the matter. [via]
More editions of You Just Don't Understand: Women and Men in Conversation:
You're Wearing That?: Understanding Mothers And Daughters in Conversation
by Deborah Tannen

ISBN 1400062586 (1-4000-6258-6)
Hardcover, Random House Publishing Group

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Book summary:
Deborah Tannen's #1 New York Times bestseller You Just Dont Understand revolutionized communication between women and men. Now, in her most provocative and engaging book to date, she takes on what is potentially the most fraught and passionate connection of womens lives: the mother-daughter relationship.
It was Tannen who first showed us that men and women speak different languages. Mothers and daughters speak the same languagebut still often misunderstand each other, as they struggle to find the right balance between closeness and independence. Both mothers and daughters want to be seen for who they are, but tend to see the other as falling short of who she should be. Each overestimates the others power and underestimates her own.
Why do daughters complain that their mothers always criticize, while mothers feel hurt that their daughters shut them out? Why do mothers and daughters critique each other on the Big Threehair, clothes, and weightwhile longing for approval and understanding? And why do they scrutinize each other for reflections of themselves?
Deborah Tannen answers these and many other questions as she explains why a remark that would be harmless coming from anyone else can cause an explosion when it comes from your mother or your daughter. She examines every aspect of this complex dynamic, from the dark side that can shadow a woman throughout her life, to the new technologies like e-mail and instant messaging that are transforming mother-daughter communication. Most important, she helps mothers and daughters understand each other, the key to improving their relationship.
With groundbreaking insights, pitch-perfect dialogues, and deeply moving memories of her own mother, Tannen untangles the knots daughters and mothers can get tied up in. Readers will appreciate Tannens humor as they see themselves on every page and come away with real hope for breaking down barriers and opening new lines of communication. Eye-opening and heartfelt, Youre Wearing That? illuminates and enriches one of the most important relationships in our lives.

Tannen analyzes and decodes scores of conversations between moms and daughters. These exchanges are so real they can make you squirm as you relive the last fraught conversation you had with your own mother or daughter. But Tannen doesn't just point out the pitfalls of the mother-daughter relationship, she also provides guidance for changing the conversations (or the way that we feel about the conversations) before they degenerate into what Tannen calls a mutually aggravating spiral, a "self-perpetuating cycle of escalating responses that become provocations." The San Francisco Chronicle

From the Hardcover edition. [via]
More editions of You're Wearing That?: Understanding Mothers And Daughters in Conversation:
- You're Wearing That?: Understanding Mothers And Daughters in Conversation: ISBN 081297266X (0-8129-7266-X)
  Softcover, Ballantine Books
- You're Wearing That? : Understanding Mothers and Daughters in Conversation: ISBN 1400062586 (1-4000-6258-6)
  Hardcover, Random House Publishing Group