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› Find signed collectible books: '101 Great Games & Activities'
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› Find signed collectible books: '25 Management Lessons from the Customer's Side of the Counter'
"One of the best business books of the year!"--Library Journal. In a decade where customer satisfaction can mean the success or demise of an organization, customers still encounter barriers to information, inflexible corporate policies, and unenthusiastic employees who leave consumers with everlasting impressions--negative ones. Author James H. Donnelly, Jr. offers proven guidelines management must implement to keep the customers satisfied. [via]
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› Find signed collectible books: 'The Abilene Paradox and Other Meditations on Management'
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› Find signed collectible books: 'Accounting for Derivatives'
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› Find signed collectible books: 'Activity-Based Cost Management Making It Work: A Manager's Guide to Implementing and Sustaining an Effective ABC System'
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› Find signed collectible books: 'Beardstown Ladies Common-Sense Investment Guide: How We Beat the Stock Market-And How You Can Too'
With a portfolio worth more than $90,000 and an impressive average return of 23 percent, the Beardstown Ladies' Investment Club has the secret recipe for investment success. Now they reveal their money-making secrets---a profitable and accessible strategy to investing that even inexperienced investors can follow. Sixteen ladies who have, for the last ten years, consistently beaten the stock market from their dining room tables in Beardstown, Illinois, share their down-to-earth, common sense strategies for successful investments and consistent financial gain. [via]
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› Find signed collectible books: 'The Beardstown Ladies' Stitch-In-Time Guide to Growing Your Nest Egg: Step-By-Step Planning for a Comfortable Financial Future'
As in their first book, The Beardstown Ladies' Common-Sense Investment Guide, this lively group of ladies manages to explain in terms any layperson can understand how they have managed to outperform professional money managers since 1983 and build their retirement portfolios to enviable proportions. Folksy, funny, and filled with native money wisdom. [via]
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› Find signed collectible books: 'Book Row America'
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› Find signed collectible books: 'Book Row: An Anecdotal and Pictorial History of the Antiquarian Book Trade'
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› Find signed collectible books: 'The Business of Consulting: The Basics and Beyond'
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› Find signed collectible books: 'Business Writing: Our Manual for Our Business Writing Class'
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› Find signed collectible books: 'Celebrate Your Mistakes: And 77 Other Risk-Taking, Out-Of-The-Box Ideas from Our Best Companies'
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› Find signed collectible books: 'The Community of the Future'
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› Find signed collectible books: 'The Consultative Approach: Partnering for Results'
As a professional, you can't just apply your expertise. You need to present solutions in a way that best suits your clients. You have to work with a wide variety of people: team members, subject matter experts, top executives, and others. Working effectively with associates--while keeping an eye on budgets, schedules, and results--requires a collaborative outlook."Successful professionals today need more than technical skills-- they need to know how to foster and nourish relationships with clients. Consultative skills are essential in this process. The tools outlined in The Consultative Approach have proved to make a difference for our professionals in dealing with their clients."
--Jon Olson, partner, Arthur Anderson
"This book is rich, not only with specific suggestions and step-by-step instructions, but also with commentary and illustrations from [the authors'] own client organizations. It is a useful book about a very important subject."
--William Bridges, president, William Bridges & Associates
Working consultatively enables you to:
* Know how to work effectively with all types of people
* Use a strategic and collaborative communcation process
* Apply your expertise in ways that show your value . . . and more!
The Consultative Approach is a how-to handbook that will enable you to reap the benefits of partnering. You'll find informative case studies, easy-to-use assessment tools, enlightening exercises, and practical worksheets. Plus, you'll get flow chart planning guides and a partnering strategy action plan that will enable you to chart your communication growth. The Consultative Approach has it all! Plot your path to consultative success with this comprehensive guidebook. [via]
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› Find signed collectible books: 'Creating a Life: Professional Women and the Quest for Children'
A survey, undertaken specically for this book, shows that 40% of women earning $50,000 or more a year are childless at age 45. So why is the age-old business of having babies so very elusive for this generation of high-achieving women? Why is it that all the new power and prestige does not translate into easier choices on the family front ? It seems that women can be astronauts, CEOs, Secretaries of State, but increasingly, they cannot be mothers. Sylvia Hewletts powerful book looks at the hard and disturbing facts and goes on to advocate a new way of approaching the question of motherhood vs. career for a new generation of women. [via]
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› Find signed collectible books: 'Creating an Environment for Successful Projects'
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› Find signed collectible books: 'Cybermedicine: How Computing Empowers Doctors and Patients for Better Health Care'
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› Find signed collectible books: 'Deep Change: Discovering the Leader Within'
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› Find signed collectible books: 'Designing Disney : Imagineering and the Art of the Show'
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› Find signed collectible books: 'Designing Team-Based Organizations: New Forms for Knowledge Work'
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› Find signed collectible books: 'Dictionary of the Future: The Words, Terms, and Trends That Define the Way We'll Live, Work, and Talk'
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› Find signed collectible books: 'The Disney Touch: Disney, ABC & the Quest for the World's Greatest Media Empire'
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› Find signed collectible books: 'Distance Training: How Innovative Organizations Are Using Technology to Maximize Learning and Meet Business Objectives'
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› Find signed collectible books: 'Diverse Teams at Work: Capitalizing on the Power of Diversity'
Diverse Teams at Work shows how to manage the many differences inherent to today's teams and provides: an analysis of the primary dimensions of diversity (age, ethnicity, race, gender, physical ability, and sexual orientation) and how they shape expectations and team behavior; guidelines for building relationships across diversity lines; key tips for resolving conflicts, solving problems, and making decisions as a highly diverse group. [via]
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› Find signed collectible books: 'Documenting and Auditing for Iso 9000 and Qs-9000: Tools for Ensuring Certification or Registration'
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› Find signed collectible books: 'Don't Send a Resume: And Other Contrarian Rules to Help Land a Great Job'
You've read the how-to-figure-out-what-you-really-want-to-do books and completed their soul-searching assignments. You've prepared a resume worthy of the world's top performer in your field, and you've printed it on discreetly fabulous paper. And you've sent it to the (select, of course) few hundred employers you'd like to work for... and still you're looking for that great job. No wonder, then, that a book with the title Don't Send a Resume has grabbed your attention.
Jeffrey Fox is the ultimate marketer, consumed with and successful at ensuring his product stands out and is snatched up--and in this case, that product is you. Don't Send a Resume is his tip-laden guide on how to make yourself visible, desirable, and ultimately invaluable to your next employer. Dismissing the well-worn routes of sending unsolicited resumes and contacting personnel departments, Fox concentrates on what will turn job-seekers into super salespeople. While occasionally just spiced-up commonsense, his advice is simple, direct, and often ingenious, supported by details and made colorful by the odd illustration. Understand the jargon of job seeking and translate that jargon into meaningful marketing clues. Determine how the job you want creates value for the company and "dollarize" yourself accordingly. Look for a job in the unorthodox places that other job-seekers overlook. Write "boomerang" letters in response to job ads. Don't expect employers to care about your job objective or what you like to do; they only care about what they need. Don't talk and tell in an interview; answer, ask, listen, and sell. Whatever you do, don't order sauce-splashing food in a lunch interview, however tempting the dish. Oh, and don't forget to ask for the job. --S. Ketchum [via]
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› Find signed collectible books: 'Don't Worry, Make Money: Spiritual and Practical Ways to Create Abundance and More Fun in Your Life'
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› Find signed collectible books: 'Dossier: The Secret History of Armand Hammer'
It comes as little surprise that Armand Hammer, the chairman and tyrant of Occidental Petroleum who molded himself into a modern Medici, was a philanderer, a sycophant to American Presidents and Soviet leaders alike, and an avid art collector who cared not a fig for art. The surprises in this absorbing biography by Edward Jay Epstein, with Armand Hammer, come from long-buried sources: that Hammer financed Soviet espionage in the United States, that he forced his long-time mistress to change her appearance and her identity to throw his wife off the track, and that Hammer was neither an astute businessman nor anything near the billionaire he portrayed himself as. Hammer's secret history, and his repellent yet fascinating character, deserve the exhaustive, acerbic treatment Epstein provides. [via]
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› Find signed collectible books: 'Dressing for Dinner in the Naked City: And Other Tales from the Wall Street Journal's "Middle Column"'
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› Find signed collectible books: 'Driving Fear Out of the Workplace: Creating the High-Trust, High-Performance Organization'
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› Find signed collectible books: 'Encouraging the Heart'
Leadership authorities James M. Kouzes and Barry Z. Posner say employees perform best when their contributions are genuinely appreciated. Unfortunately, the two contend, most executives have not mastered the decidedly soft-management skill of "encouragement" that fosters such behavior. In Encouraging the Heart, they examine how this type of compassionate supervision is becoming a critical part of successful management today, and through example and suggestion they describe how readers can establish the process in their own businesses.
This is not a book about glad-handing and backslapping, gold stars, and payoffs. It's about the importance of linking rewards and appreciation to standards of excellence. It's about why encouragement is absolutely essential to sustaining people's commitment to organizations and outcomes. It's about the hard work it takes to get extraordinary things done in organizations, and it's about ways to enhance your own ability in--and comfort with--recognizing and celebrating the achievements of others.The book's opening section introduces their concept of the caring leader; the second outlines their "seven essential principles" for encouraging workers; the third explains how the process can be personalized and describes 150 additional suggestions for implementing it. --Howard Rothman [via]
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› Find signed collectible books: 'Enhancing Adult Motivation to Learn: A Comprehensive Guide for Teaching All Adults'
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› Find signed collectible books: 'Entry Strategies for International Markets: Revised and Expanded'
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› Find signed collectible books: 'First Things Fast: A Handbook for Performance Analysis'
This hands-on book tells you how to quickly determine performance needs before investing precious time and resources. When trainers, consultants, and problem-solvers need to figure out what's wrong with an organization--and they need a solution fast--they need this book. Needs assessment is about doing things right; performance analysis guarantees doing the right thing.
Rossett offers extensive guidance on:
* Accelerating a performance analysis
* Overcoming organizational obstacles
* Using technology in analysis
* Presenting the results of an analysis . . . and much more!
You'll get job aids, templates, and implementation examples that direct you through the basics of performance analysis. Carefully selected case studies further illustrate the text.
Visit the First Things Fast online coaching and information system and get information about how to encourage analysis in the organization and what strategies are best for doing it. This online information and coaching tool, designed by award-winning author Allison Rossett, offers planning tips and tools to get things done . . . fast! [via]
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› Find signed collectible books: 'Fish! Sticks'
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› Find signed collectible books: 'From the Ground Up: Six Principles for Building the New Logic Corporation'
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› Find signed collectible books: 'Games That Teach: Experiential Activities for Reinforcing Training'
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› Find signed collectible books: 'The Global 200 Executive Recruiters: An Essential Guide to the Best Recruiters in the United States, Europe, Asia, and Latin America'
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› Find signed collectible books: 'The Handbook of Employee Benefits: Design, Funding, and Administration'
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› Find signed collectible books: 'Handbook of Human Performance Technology: Improving Individual and Organizational Performance Worldwide'
The answers to your performance improvement questions are here!
The first edition of the Handbook of Human Performance Technology has been the bible of this rapidly evolving field. This new edition, co-published with The International Society for Performance Improvement, adopts a more international approach and introduces you to many emerging technologies.
You'll learn how to:
Contributors to the volume comprise a veritable who's who in the field of performance improvement. If you own the trailblazing first edition, you'll want to add this volume to your bookshelf. If you are a trainer, consultant, or a manager engaged in improving performance, this groundbreaking work is indispensable. [via]
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› Find signed collectible books: 'The Handbook of Real Estate Lending'
The Handbook of Real Estate Lending covers the unique needs of real estate and mortgage lending, highlighting the opportunities and the potential problems typically faced in the field. An excellent overview of the real estate side of the loan portfolio, this start-to-finish guide covers everything from basic background to hands-on strategies and procedures. This comprehensive review of real estate lending includes a thorough look at problem loans, from early warning signs to the aftermath of defaults. The guide contains key strategies for prevention and avoidance of potentially bad loans and the means to ensure protection from loss. Topics covered include: The real estate lending environment; Forecast and assessment of loan quality; Legal and business problems with loan modification and workouts; Construction loan quality and performance; Standard credit analysis for specific projects. [via]
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› Find signed collectible books: 'The Handbook of Strategic Public Relations & Integrated Communications'
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› Find signed collectible books: 'High-Impact Hiring: A Comprehensive Guide to Performance-Based Hiring'
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› Find signed collectible books: 'How Organizations Learn: An Integrated Strategy for Building Learning Capability'
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› Find signed collectible books: 'How to Become a Great Boss: The Rules for Getting and Keeping the Best Employees'
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› Find signed collectible books: 'Human Capital: What It Is and Why People Invest It'
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› Find signed collectible books: 'The Imagineering Workout: Excercises To Shape Your Creative Muscles'
You've been told how to think "out of the box," and even been told to throw the box away, but really, isn't it time someone taught you how to create your own box in the first place? The Imagineering Workout: Exercises to Shape your Creative Muscles, will do just that, with interactive, ingenious, and practical exercises that will stimulate your imagination, tone your creative muscles, strengthen ideas, and, most importantly, inspire new approaches. The Imagineering Workout is for anyone who wants to learn new ways to problem-solve challenges, whether they're creative, logic-oriented, everyday, or event-inspired. The ingredients Imagineers use are simple and contain a large measurement of fun, which contributes to shapelier thinking and stronger solutions. [via]
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› Find signed collectible books: 'Improving Performance: How to Manage the White Space on the Organizational Chart'
Streamline the processes vital to optimum performanceWith over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today's challenge of managing change. With multiple charts, checklists, hands-on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett-Packard, 3M, Shell Oil, and Citibank. [via]
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› Find signed collectible books: 'Joining Forces: Making One Plus One Equal Three in Mergers, Acquisitions, and Alliances'
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› Find signed collectible books: 'Just Say-- Yes!: A Step up to Success'
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› Find signed collectible books: 'The Leader's Edge: 5 Skills of Breakthrough Thinking'
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› Find signed collectible books: 'Learning Partnerships: How Leading American Companies Implement Organizational Learning'
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› Find signed collectible books: 'Life and Death in the Executive Fast Lane: Essays on Irrational Organizations and Their Leaders'
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› Find signed collectible books: 'Lipstick Jungle'
› Find signed collectible books: 'Managing for the Environment: Understanding the Legal, Organizational, and Policy Challenges'
Named Best Book in Public and Nonprofit Management, 1999-2000 Academy of ManagementNamed Best Book in Environmental Management, 1999American Society for Public AdministrationLeaking landfills, oil contamination, illegal waste disposal, and pervasive air pollution . . . Today's managers and policy makers face a multitude of environmental challenges, choices, and opportunities. Some work in the public or private sectors. Some are regulators or regulated. Whether they are environmental specialists or not, managers must understand scientifically complex environmental mandates and shifting ambiguities in order to address them proactively. They must not only cultivate organizational awareness of environmental values, but also remain committed to engaging in these values.The authors of Managing for the Environment draw from their extensive managing, consulting, and research experiences to give managers, elected officials, students, and concerned citizens the tools they need to address environmental issues effectively. Authoritative, insightful, and the first of its kind to take a strategic management view, this book:* Describes current issues and trends in environmental affairs, including sustainable development, risk-based priority setting, managing for results, market incentives, and environmental justice* Explains what readers should know about environmental laws and their implementation* Shows how managers can incorporate environmental management concepts into their organizations' thinking by linking strategies, structures, and informational systems* Offers strategies for overcoming the political, economic, and organizational obstacles to doing so* Provides methods for understanding, defining, and communicating environmental risks and responses to employees, the media, and communities* Presents constructive conflict resolution strategies for handling difficult environmental disputes [via]
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› Find signed collectible books: 'Marketing to the Affluent'
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› Find signed collectible books: 'Mentoring: The Most Obvious Yet Overlooked Key to Achieving More in Life Than You Ever Dreamed Possible A Success Guide for Mentors and Proteges'
How can you learn the keys to achieving the expressions of your potential? How do you make your levels of professional performance second to none? How do you acquire the closely guarded secrets that distinguish outstanding and successful people from the simply average? The answer lies in the time-honored tradition of mentoring. While much has been written about mentoring, few if any books uncover the strategies and methods to finding mentors for every aspect of one's life. Mentoring reveals the secrets to achieving high degrees of success: personal, professional, economic, and emotional through a series of stories and letters illustrating the mentoring relationship. Floyd Wickman and Terri Sjodin (as mentor and protege themselves in writing this book) prove that mentoring can be an important catalyst to success. The authors worked together for five years researching and developing the work, calling upon mentoring experiences of other highly successful and fulfilled people. Mentoring relationships are not only available to a lucky few. As this book explains, anyone can maximize their potential with the help of the right mentor. Readers will discover how to create a successful mentoring lifestyle, including: four basic reasons why mentoring works and the benefits of having a mentor; how to select a good mentor or protege; 16 laws of mentoring; how to involve mentors in every facet of your life from family to fitness to spiritual development; secrets for effectively working with and developng a protege; creating meaningful synergy between mentor and protege. [via]
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› Find signed collectible books: 'Mining Group Gold: How to Cash in on the Collaborative Brain Power of a Group'
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› Find signed collectible books: 'The New Ethics: A Tour of the 21st Century Moral Landscape'
The rules of the game have changed. In our current moral climate, dishonesty seems to have become commonplace in our personal lives, in sports, business, and politics. Innovations in biotechnology that extend life and engineer it, along with surgical options that allow us to change nearly everything, including our gender, pose ethical issues unique to our time. And perhaps the most precious gift of all-our sense of community-lies neglected and abandoned, leaving many feeling much the same way. In this in-depth, thoughtful look at the state of the nation's moral health, prominent ethics professor Anita Allen examines the new world around us and the way we make choices in it. Informed by her experiences as a mother, a teacher, and an African-American woman in a mixed-race marriage, Allen looks at why our weakness so often wins out over what we know we ought to do. She reveals unexpected sources of moral guidance and explains why responsible choice is more crucial now than perhaps at any other time in history. Timely, provocative, and subtly persuasive, The New Ethics empowers Americans-women and men, Democrats and Republicans, multi-culturalists and traditionalists alike-to actively re-engage personal ethics, with eyes wide open, and ears attuned to that 'little voice' we all have inside, when we aren't busy drowning it out. [via]
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› Find signed collectible books: 'Not Just Games: Strategic Uses of Experiential Learning to Drive Business Results'
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› Find signed collectible books: 'On Becoming a Servant-Leader'
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› Find signed collectible books: 'On Managing'
The author of What They Don't Teach You at Harvard Business School offers a step-by-step program in management, based on such principles as creating independence in employees and resisting the pressure to make snap decisions. [via]
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› Find signed collectible books: 'The Organization of the Future'
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› Find signed collectible books: 'The Paradox Principles: How High-Performance Companies Manage Chaos, Complexity, and Contradiction to Achieve Superior Results'
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› Find signed collectible books: 'Quality in America: How to Implement a Competitive Quality Program'
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› Find signed collectible books: 'Real Estate Investing from A to Z: The Most Comprehensive, Practical, and Readable Guide to Investing Profitably in Real Estate'
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› Find signed collectible books: 'The Responsible Administrator: An Approach to Ethics for the Administrative Role'
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› Find signed collectible books: 'Riding the Waves of Culture: Understanding Cultural Diversity in Global Business'
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› Find signed collectible books: 'Say It With Charts: The Executive's Guide to Visual Communication'
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› Find signed collectible books: 'Seminar Selling: The Ultimate Resource Guide for Marketing Financial Services'
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› Find signed collectible books: 'Simplify Your Work Life: Ways to Change the Way You Work So You Have More Time to Live'
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› Find signed collectible books: 'Smart Alliances: A Practical Guide to Repeatable Success'
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› Find signed collectible books: 'Smart Work: The Syntax Guide for Mutual Understanding in the Workplace'
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› Find signed collectible books: 'Socratic Selling: How to Ask the Questions That Get the Sale'
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› Find signed collectible books: 'A Spiritual Audit of Corporate America: A Hard Look at Spirituality, Religion, and Values in the Workplace'
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› Find signed collectible books: 'Stranded in the Himalayas'
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› Find signed collectible books: 'Team Players and Teamwork: The New Competitive Business Strategy'
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› Find signed collectible books: 'Total Career Fitness: A Complete Checkup and Workout Guide'
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› Find signed collectible books: 'The Trainer's Handbook'
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› Find signed collectible books: 'The Trillion Dollar Promise: An Inside Look at Corporate Pension Money, How It's Managed, and for Whose Benefit'
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› Find signed collectible books: 'Trust in the Balance: Building Successful Organizations on Results, Integrity, and Concern'
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› Find signed collectible books: 'Value-Creating Growth: How to Lift Your Company to the Next Level of Performance'
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› Find signed collectible books: 'Virtual Learning: A Revolutionary Approach to Building a Highly Skilled Workforce'
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› Find signed collectible books: 'Visionary Leadership: Creating a Compelling Sense of Direction for Your Organization'
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› Find signed collectible books: 'Waiting for the Mountain to Move: Reflections on Work and Life'
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› Find signed collectible books: 'Wealth in a Decade'
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› Find signed collectible books: 'When Talk Works: Profiles of Mediators'
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› Find signed collectible books: 'Why Leaders Can't Lead: The Unconscious Conspiracy Continues'
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› Find signed collectible books: 'Winning Strategies for Capital Formation: Secrets of Funding Start-Ups and Emerging Growth Firms Without Losing Control of Your Idea, Project, or Company'
Winning strategies for Capital Formation focuses on the thought processes involved in planning financing and obtaining capital. It considers the determining factors in which businesses form and which sources of financing are appropriate, as well as preparing an appropriate business plan and financial statements, and a representation for investors that focuses on their needs. Winning Strategies for Capital Formation includes detailed coverage on: Mental strengthening and preparation for "the money hunt"; Building credibility with investors; Structuring your business to meet your needs as well as your partners'; Understanding the options; Attacking myths that clock your path to success. [via]
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› Find signed collectible books: 'Work Would Be Great If It Weren't for the People: Making Office Politics Work for You'
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› Find signed collectible books: 'Work Would Be Great If It Weren't for the People: Ronna and Her Evil Twin's Guide to Making Office Politics Work for You'
Ronna Lichtenberg saw the way office politics worked while she was a senior vice president at Prudential Securities. Now a marketing and strategy consultant, she's written Work Would Be Great if It Weren't for the People, a clever and unambiguous guide to successfully negotiating what she calls "the human element of the workplace." In a case-by-case narrative that's supplemented with wry commentary from her "evil twin"--which consists of brutally honest observations that allow her to play devil's advocate--Lichtenberg unveils a series of suggestions for dealing with common corporate situations that can regularly boost or torpedo a career. She addresses scenarios such as managing a change in jobs or responsibilities, handling unjust demands for commitment or allegiance, and working effectively with friends, enemies, and even lovers. As all of the most salient points are boldfaced for emphasis, this already fast read can be absorbed even more quickly. --Howard Rothman [via]
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