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Book summary

Serendipity:

• Compensation Management in a Knowledge-Based World by Richard I. Henderson (9780130081155)
• Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer... by David L. Butler (9780750676847)
• Quantitative Gebirgsmechanik Der Untertagebauten Im Geklufteten Gebirge by Hans-Otto Lutgendorf (9783773900944)