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The Quality School:
Following on Dr. Demming's principle that "Quality is Job #1," Glasser lays out a practical approach to revitalizing education in the same way that Demming revitalize the Japanese auto industry in post-WWII. By eliminating coersion, and stimulating pride in one's workmanship by emphasizing quality at every level, from student upto superintendent, it is possible improve the quality of education for all students. It is a humane approach to dealing with problems that plague our schools today: apathy, rebelliousness, low skill and so forth. Glasser boldly demands of us to abandon failing boss tactics that riddle our school for something that will bring the best in everyone. [via]