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The Last Word on the Gentle Art of Verbal Self-Defense
ISBN 0135240832 / 9780135240830 / 0-13-524083-2
Publisher Simon & Schuster (Paper)
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This is the third in a series of books, which presents the key tactics and skills for controlling language behaviour in one's personal and professional life. It explains the hidden meanings of silences, body language, expression and tone and it shows how to get on someone's wavelength and how to speak someone's language. [via]