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Success with the Gentle Art of Verbal Self-Defense :
Communication Strategies Across the Power Gap

by Suzette Haden Elgin

ISBN 0136885810 / 9780136885818 / 0-13-688581-0
Publisher Pearson Education Canada
Language English
Edition Softcover
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Book summary

This book, the fourth in the famous "Gentle Art" series, continues and extends the revolutionary system of language behavior. It focuses specifically on the communications skills required of executives and professionals. [via]