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A comprehensive, step-by-step guide to assessing the health of an organization which shows consultants and business owners what symptoms of the ailing organization to look for and how to analyze the resulting data. Using an "open systems" approach to diagnosis, Levinson teaches his readers how to apply this technique to the problems of any malfunctioning organization-be it a business, hospital, school or church. Manages to communicate not only the basics of the craft, but also the challenges, rewards, and subtleties of this important specialization.Most importantly, the book includes a complete outline of the assessment process, which consultants will find themselves referring to again and again. [via]