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Book summary

Serendipity:

• Aftermarketing: How to Keep Customers for Life Through Relationship Marketing by Terry G. Vavra (9780786304059)
• Urban Health Services: The Case of New York by Eli Ginzberg (9780231035156)
• Kasumigaura Ni Okeru Nogyo Suiriken by Mitsue Kobayashi (9784892520006)