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Book summary

Serendipity:

• Building Customer Loyalty: How You Can Help Keep Customers Returning by Barbara A. Glanz (9780786302536)
• The Tailor's Thread: An Italian American Legacy by Saladini, Vincent Rocco, Sr. (9781410795816)
• Sangyo O Hiraku Biseibutsu: Baiotekunoroji No Shuyaku by Yoshimasa Takahara (9784891722128)