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Extraordinary Guarantees:
A New Way to Build Quality Throughout Your Company and Ensure Satisfaction for Your Customers

by Christopher Hart

ISBN 0814450644 / 9780814450642 / 0-8144-5064-4
Publisher Amacom Books
Language English
Edition Hardcover
List price $24.95
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Book summary

"One of the best contributions a marketing department can make to a quality improvement program is to guarantee customer satisfaction beyond the ordinary. Christopher Hart shows how to do it".--Minneapolis Star Tribune. [via]