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Book summary

Serendipity:

• Customer Service: Career Success Through Customer Loyalty by Paul R. Timm (9780132236584)
• U.S. Policy Toward Opec: Hearing Before the Committee on International Relations, U.S. House of... by Benjamin A. Gilman (9780756715649)
• Small Ships: A Book of Study Plans for Tugs, Freighters, Ferries, Excursion Boats, Trawler... by Jay Benford (9780961039646)