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Book summary

Serendipity:

• Business Performance Management for Telecommunications Operators: Customer and Service Assurance... by Alan Martin (9780470010761)
• Harvesting Small Timber: Waste Not, Want Not by Forest Products Research Society (9780840327048)
• Forma: L'idea Degli Artisti 1943-1997 by Jole De Sanna (9788876483608)