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Book summary

Serendipity:

• Benchmarking in Tourism and Hospitality Industries: The Selection of Benchmarking Partners by Karl W. Wober (9780851995533)
• I Won't Bite by Rod Campbell (9781852921248)
• Edie Tells: A Portrait of the Artist as a Middle-Aged Cleaning Woman by John Wheatcroft (9780498016059)