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Book summary

Serendipity:

• Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty... by Derek R. Allen (9780873895934)
• Dorothy by Norman E. Wymbs (9781889936109)
• Tamara Tarinoi: Selvannakija Kertoo Elamastaan Ja Kokemuksistaan by Tamara Maunonen (9789513512149)