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Customer Service for Home Builders
by Carol Smith
ISBN 0867185627 / 9780867185621 / 0-86718-562-7
Publisher National Association of Home Builders
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A successful customer service program helps you close slaes and get referrals. With its forms, checklists, documents, and resource guide, this book provides teh tools you need to give your customer service program new life. Start managing customers' experiences instead of just reacting to issues that customers raise. [via]