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Crucial Confrontations:
Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

by Joseph Grenny, Ron McMillan, Al Switzler, kerry patteson, Tom Peters

ISBN 0071446524 / 9780071446525 / 0-07-144652-4
Publisher McGraw-Hill
Language English
Edition Softcover
List price $16.95
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