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Book summary

Serendipity:

• Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (DEA) by Joe Zhu (9780387332314)
• Business Journalism: Management Cases and Notes by Albert N. Greco (9780814730157)
• Partidos Politicos Y Sindicatos En La Sociedad Contemporanea by Carlos Otero Hidalgo (9788460552567)