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Call Center Management on Fast Forward:
Succeeding in Today's Dynamic Inbound Environment

by Brad Cleveland, Julia Mayben

ISBN 0965909301 / 9780965909303 / 0-9659093-0-1
Publisher Call Center Pr
Language English
Edition Softcover
List price $34.95
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Book summary

This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. [via]