Founded in 1997, BookFinder.com has become a leading book price comparison site:

Find and compare hundreds of millions of new books, used books, rare books and out of print books from over 100,000 booksellers and 60+ websites worldwide.

BE OUR GUEST:
Perfecting the art of customer service (Disney Institute Leadership)

by The Disney Institute, Michael D. Eisner

ISBN 0786853077 / 9780786853076 / 0-7868-5307-7
Publisher Disney Editions
Language English
Edition Hardcover
Find This Book

 

Find signed collectible books: 'BE OUR GUEST: Perfecting the art of customer service (Disney Institute Leadership)'

Book summary

Whether they are called clients, customers, constituents, or, in Disney-speak, guest, all organizations must better serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular resort destination in the world enjoyed a reputation as a company that sets the benchmark for best business practices. Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a cohesive strategy that delivers on the promise of exceptional customer service. [via]

Prices INCLUDE standard shipping to United States
Click on the price to find out more about a book.

New books: 1 - 5 of 27

   

Used books: 1 - 5 of 82