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Book summary

Serendipity:

• The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary by Joseph Michelli (9780071477840)
• Les Bijoux by Beth Laube (9780738823133)
• Neue Arbeitsstrukturen in Der Elektroindustrie: Ergebnisse Sozialwissenschaftlicher Untersuchungen by Hanns Peter Euler (9783593337005)