ISBN is

978-1-928593-23-2 / 1928593232

Call Center Operations: A Guide for Your Journey to Best-Practice Processes

by Hack, Becki

Publisher:Amer Productivity Center

Edition:Softcover

Language:English

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About the book:

As one of the titles in the American Productivity & Quality Centers Passport to Success series, Call Center Operations: A Guide for Your Journey to Best-Practice Processes provides readers with a comprehensive understanding of what it takes to achieve successful call center operations. Based on years of research into the practices of leading organizations--and supported by examples of best practices and tips from actual practitioners--this book will guide readers in their own call center efforts.

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