9781853022890 / 1853022896

Evaluating Quality in Services for Disabled and Older People (East Anglian Archaeology)


Publisher:Jessica Kingsley Publishers



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About the book:

Aiming to raise awareness of the different types of evaluation methods in use, this book discusses the problems associated with determining what quality is and who should set the standards. Findings are presented from the PASS and PASSING methods of assessment and PASS is compared with other methods. The book includes service users' perspectives on service quality.

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