ISBN is

978-1-59139-634-5 / 9781591396345

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About the book:

This guide will help managers develop the skills to deal with difficult people and personalities and learn to work productively with them. Readers will learn to manage anger and negativity in the workplace, understand how to use feedback to improve a situation and know when and how to hold people accountable for their actions. It helps you: avoid conflicts and negativity; foster positive behaviour; and motivate underperformers.

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