978-1-58254-029-0 / 9781582540290

People Skills Magic: Training Direct Care Staff to Work with Difficult People (Magic Series)


Publisher:Kendall/Hunt Publishing Co.


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About the book:

People Skills Magic is a 4-hour training curriculum that helps direct care staff understand and deal with patients/residents and co-workers who may be physically, verbally, or emotionally abusive.

Training includes practical skills to help recognize, report, and respond to situations with greater confidence. Helps health care facilities develop a safer, more productive work environment.

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