ISBN is

9781582540290 / 1582540292

People Skills Magic: Training Direct Care Staff to Work with Difficult People (Magic Series)

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Publisher:Kendall/Hunt Publishing Co.

Language:English

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About the book:

People Skills Magic is a 4-hour training curriculum that helps direct care staff understand and deal with patients/residents and co-workers who may be physically, verbally, or emotionally abusive.

Training includes practical skills to help recognize, report, and respond to situations with greater confidence. Helps health care facilities develop a safer, more productive work environment.

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