ISBN is

978-1-56607-076-8 / 9781566070768

Computer Telephony Integration: Integrating Enterprise Communications

by

Publisher:Computer Technology Research

Edition:Softcover

Language:English

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About the book:

CTR's report discusses computer telephony integration (CTI) issues, architectures and standards, and details the various CTI applications, including screen pop, keyboard-initiated dialling, predictive dialling, call routing, cell blending and interleaved queuing of Internet sessions. The report also addresses the non-call centre applications for the corporate sector and provides an extensive list of key CTI vendors, suppliers and consultants. The driving and inhibiting factors behind CTI implementation are also examined.

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