ISBN is

978-0-944002-02-5 / 9780944002025

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About the book:

Delivers a powerful, elegant 2-step strategy for winning and keeping customers in today's high-speed atmosphere. Customers expect higher quality service than ever before. And, the workload won't be getting any lighter. This handbook will allow you to spread a consistent message to every manager and employee in your company on how to meet the challenge, and gain a real competitive advantage in your marketplace.

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