9780814405741 / 0814405746

The ROI of Human Capital: Measuring the Economic Value of Employee Performance


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Publisher:AMACOM, 2000



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About the book:

"We all know that people--not cash, buildings, or equipment--are the lifeblood of any business enterprise. Yet, astonishingly, there has never been a reliable way to quantify the contribution of human capital to corporate profit...until now.

In "The ROI of Human CapitaI, " Jac Fitz-enz draws on years of quantitative and qualitative research by his prestigious Saratoga Institute to provide a breakthrough methodology for measuring the bottom-line effect of employee performance. A prolific author, whose previous work includes "Human Value Management, " named Book of the Year by the Society for Human Resource Management, Fitz-enz has also been called ""the father of human performance benchmarking.""

This new book offers a rare blend of management expertise and quantitative metrics, showing executives and HR professionals how to gauge human costs and productivity at three critical levels:

* Organizational (contributions to corporate goals)

* Functional (impact on process improvement)

* Human resources management (value added by five basic HR department activities).

With today's employee costs often exceeding 40 percent of corporate expense, measuring the value of this human capital is essential. Here, at last, is a resource that reveals how to do it and that helps managers determine how to invest most effectively in human productive potential."

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