ISBN is

978-0-7863-1004-3 / 9780786310043

25 Management Lessons From the Customer's Side of the Counter

by

Publisher:McGraw-Hill

Edition:Softcover

Language:English

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About the book:

Providing guidelines to keep customers happy, this text shows the key areas where companies must improve performance before they can improve their level of customer satisfaction. It covers what customers know about satisfying customers and what customers know about managing people and leadership.

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