ISBN is

978-0-304-33624-1 / 9780304336241

Services Management: New Directions & Perspectives

by

Publisher:Thomson Learning

Edition:Hardcover

Language:English

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About the book:

A collection of the writings of 73 authorities on services management. The contributors provide research into the areas of hospitality and tourism, financial services, retailing, the public sector and health services and transport, looking at the issues that influence their effective management.

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