978-0-201-09098-7 / 9780201090987

Figuring Things Out: A Trainer's Guide To Needs And Task Analysis


Publisher:Basic Books



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About the book:

Aware of the complexity of the tasks facing the human resources development specialist today, Ron Zemke and Thomas Framlinger have written this book to serve a give you a handy sourcea catalogof tactics, techniques, and procedures designed to help you apply more effectively the knowledge and skills youve already gained.The authors offer a system for conducting organizational effectiveness studies, determining training needs, and performing task analysis. This system represents the successes in many years of trial and error and basic intuitive judgments in the field of human resource development. Figuring Things Out is process-oriented, adaptable, and highly useful.Section I gets you started with the rationale and tactics for conducting a Figuring Things Out Study and helps you formulate a performance model. Sections II through V explain in detain the techniques and procedures, complete with examples of how they work. Youll find coverage of time studies, task listings, S-R tables, behavioral frequency counts, behavioral algorithms, focus group discussions, one-on-one interviews, consensus groups, the critical incident technique, fault tree analysis, and much more.In Section VI, youll learn about matching techniques with problems. Based on the successes and failures in the authors own experiences, this section presents factorspolitical, strategic, tactical, and technicalthat you will have to consider in deciding which technique is appropriate for which problem.Section VII tells you how to structure and deliver a presentation of results that will gain the support and confidence of senior management. Heres what Figuring Things Out gives the human resources development specialist:

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