978-0-14-027782-1 / 9780140277821

Difficult Conversations: How to Discuss What Matters Most


Publisher:Penguin Books, Limited (UK)



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Paperback. Pub Date: 2000 Pages: 272 Publisher: Penguin What is a Difficult Conversation asking for a pay Rise saying 'no' to your boss or spouse. Confronting a friend or neighbor. The asking a Difficult favor. Apologizing We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive Based on fifteen years of research and consultations with thousands of people. Difficult Conversations pinpoints what works. Use this ground-eaking. step-by-step book to turn your difficult conversations into positive. problem-solving experiences.Contents: Sort out the three conversations; stop arguing about who's right - explore each other's stories; don't assume they meant it disentangle intent from impact; abandon blame - map the contribution system; have your feelings (or they will have you); ground your ...

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