978-0-07-707378-7 / 9780077073787

Assertiveness at Work: A Practical Guide to Handling Awkward Situations (Second Edition)


Publisher:McGraw-Hill Publishing Co.



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About the book:

A self-training book designed to meet managers' needs for work situation applications. The authors introduce ideas of assertiveness and provide practical suggestions for developing assertiveness in a range of familiar situations, in a way that minimises conflict and stress.

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