ISBN is

9780071401944 / 0071401946

Crucial Conversations: Tools for Talking When Stakes Are High

by

Publisher:McGraw-Hill

Edition:Softcover

Language:English

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About the book:

When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; and discover how to communicate best when it matters most. This guide gives you the tools you need to step up to life's difficult conversations.

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